Here is my last letter in this ( MA is fast ) and now I answer to their question why I insist on saying that they're lying.
Hope you players have had a fun read and I thank you for listening
Lie No 1.
2011-04-20 I wrote to you and asked for permission to sell my avatar, support answer was no because its agenst the EULA. ( wrong answer or a lie ).
Lie No 2.
2011-04-22 13:27 I write agen and asked to sell my avatar. the supports answer was still no. ( wrong answer or a lie ).
2011-05-08 I write agen and ask and to prove that you giving me wrong answer or lie i put in this link.
https://www.planetcalypsoforum.com/fo...upport+sell.Så
It says..
Many have asked this before and gotten the same misleading replies as most of the above. As has been quoted above from EULA:
14. No Assignment
You may not assign this Agreement or transfer Your Entropia Universe Account to anyone, except to the extent expressly permitted by this Agreement or if obtaining a prior written consent from MindArk. Notwithstanding the foregoing, Your Entropia Universe Account will be disposable by Your legal successors by inheritance subject to terms and limitations, as applicable by MindArk from time to time. Any attempt to transfer, give or grant Your Entropia Universe Account in breach of this ToU will be null and void. MindArk may assign or transfer any of its rights or obligations under this Agreement to any other company, firm or person without any limitations. I bolded the parts everybody forgets to pay attention to. Yes you can sell your avatar to somebody else, all you have to do is ask for MA's permission first. If I remember correctly it involves both parties sending in birth certificates or something like that.
But it is very possible and allowed, yes.
You're just not supposed to do it on your own behalf without letting MA know beforehand.
So the answer from support was wrong or a lie because i just proved that there is a possibility to sell a avatar
Support did not know how to answer so they told me that they will send the case to the Account Department at MA and that they will contact me.That happend 2011-05-09.
Time passes and I asked several times if something is happening about my case.
2011-08-15 ( 3 months later ) i get a answer about it where support asking me - Please let us know the number of the case that you want us to verify.
My answer is - Do not be funny now you have removed all cases from June of last year and June this year. Then move them back so I can tell you what case i talking about.
Then you asked me - Thank you for your reply. As you probably know, we changed the tool used for handling support cases. However, your old support cases will be imported into this new tool very soon. In the meantime, can you give me a short description about the 3-moths-old support case that you are referring too?
And i gave you a short description.
Your answer on that was - Thank you for your inquiry. I regret to inform you that we are currently unable to offer support in Swedish.
Since we changed support portal, all cases in the old portal were closed and we cannot access them at the moment. However they will be implemented in our new system and after that you will be able to access them again.
Please let me know if you have any further questions.
- my thoughts ..( From start agen with a new short description -- No way, MA has this information so let them work )
- 2011-09-06. Thank you for your reply. The Dev team is currently working on the conversion of the old support cases to this new system and they should be done in Q3. However, as you have waited such a long time to get an answer from an inquiry, are you sure that you want to wait until the old cases are imported?
I feel irritated.
- 2011-10-12. Thank you for your reply. Our developers have informed us that the support cases will be imported in the next release. We apologize for the inconvenience that this issue has caused you.
I feel irritated.
- 2011-11-15. Thank you for your feedback but I still do not know which case are you referring to. Our developers have imported the old support cases so you will be able to tell us from which case are you waiting for our reply.
- my thoughts LOL...LOL... ( Because you have removed all cases i cant see the number of the case or is it a short description for third time )...lol
I feel more irritated.
meanwhile I get informatin about avatars who have sold their avatars and bought avatars and that I come across a letter from the support that gives her permission of an avatar sales.
3 avatrs who i know to 100 % that they has bought a avatar is Pesa. Neomaven. NZR. Stormer.
The letter is....
Avatars Namne
Hi
I have been offered to buy the ped/inventroy/skills from a friend (with gold card)
Since he lives very close to me he would simply come home to me and we start eu on 2 different computers.
We then trade his posessions and I pay him irl.
Is there any problem with that? I dont want to get bannes so I thought I better ask first.
Answer:
Hi,
Since there is no way for us to know what the arrangements in real life are we can not be responsible if anything goes wrong.
If later on this person accuses you of not fullfilling your part of the trade, since our records will have only recorded your accepting his items without paying anything we would have to lock your account while we investigate.
It is entirely up to you how you want to conduct this acquisiton of items.
Kind regards,
Myriam | Planet Calypso Support
The letter I have now is important in this case because it comes directly from MA where they grant Avatar sales.
There is a avatar with the namne Casay he has also asked MA before me to sell his avatar - here is hes strory.
- It certainly appears there's more than one avatar that MA / EU has allowed to sell intact over the years. I contacted support a while back before Valentine started this thread and argued with MA about it. I told them they KNEW that I KNEW it had been done. They then replied 'prove it'.
Now i have that kind of prove MA is asking for....
Finally, you replied me and this happened 2012-02-28 ( LOL it took 10 months to do it ) when your policy answer would come in 2 weeks.
Your answer was - I'm sorry for the very late reply. I offer my sincere apologies for the long handling time of your case.
Unfortunately your request to transfer ownership of the account has not been approved.
Transfer of the account is only allowed in exceptional cases and does not apply in the circumstances of your case. Please note that you can still achieve almost the same result as our system allow you to exchange all the items and skills related to your account within the internal virtual market.
Generally the section of the EULA/ToU that you gave us a link to is only applicable in the case of the original account holders death. Our previous answer still stands, selling a complete Entropia Universe account is not allowed. Selling skills and items within the Entropia Universe via auction or trade is however.
Please let me know if there is anything else I can help you with.
This answer made me much irritated because in the answer you refers to EULA/ToU.
Now i post my defence at the date 03-05-2012 with a text from the EULA/ToU and its 14. No Assignment and it says...
MA:s EULA is....
14. No Assignment
You may not assign this Agreement or transfer Your Entropia Universe Account to anyone, except to the extent expressly permitted by this Agreement or if obtaining a prior written consent from MindArk. Notwithstanding the foregoing, Your Entropia Universe Account will be disposable by Your legal successors by inheritance subject to terms and limitations, as applicable by MindArk from time to time. Any attempt to transfer, give or grant Your Entropia Universe Account in breach of this ToU will be null and void. MindArk may assign or transfer any of its rights or obligations under this Agreement to any other company, firm or person without any limitations.
Coment on this...
I bolded the parts everybody forgets to pay attention to. Yes you can sell your avatar to somebody else, all you have to do is ask for MA's permission first. If I remember correctly it involves both parties sending in birth certificates or something like that.
This info was from a link in Planet Calypso forum who i put so all ppl could see at the date 03-05-2012 and the link was working, the link was..
https://www.planetcalypsoforum.com/fo...upport+sell.Så
Next day 03-06-2012 dont work anymore. I felt you made a cover-up here so the ppl should not see it. It made me angry, because it the EULA/ToU 14. No Assignment there is nothing who prevent a sale of a avatar.
My thoughts goes also to the avatar Casay where you said you want a proof for him to be able to sell his avatar and i have that kind of proof ( the letter ). There is your lie No 3.
You also refer to "exceptional cases and does not apply in the circumstances of your case", and you explain this by something who are not written EULA/ToU.
Your defence is....
Generally the section of the EULA/ToU that you gave us a link to is only applicable in the case of the original account holders death. Our previous answer still stands, selling a complete Entropia Universe account is not allowed. Selling skills and items within the Entropia Universe via auction or trade is however.
So with other words the avatars Vixen. Sillen. Stormer. The old NZR must be dead, Thats lie No 4.
2012-06-07. Did get a letter from support it says - Thank you for contacting us. As stated in the EULA 2.2 you, as a participant, may not sell, lease, sublicense or otherwise transfer any rights to the Entropia Universe System to third parties. Which means that we do not support the selling of avatars.
This because, we can not guarantee such transactions, plus any potential new owner of an account will be unable to provide identification verification that corresponds to the registered owner of the account. which would make withdrawal and security features unavailable, as well as any support assistance that relies on identification verification.
So here its lie No 5 it has happend before and i have a proof ( the letter ).
06-15-2012. Comes MA:s defence...
As we have previously stated, except for very extraordinary cases ( and this response has no rules on their side just what they did without support from the rules ) and at Mindark's sole discretion an account can not change ownership. According to the EULA, which you have agreed to, a participant, may not sell, lease, sublicense or otherwise transfer any rights to the Entropia Universe System to third parties.
As for exchanging the rights of an Entropia Universe item,PED or skills, this is authorized, as long as the complete transaction is carried out within the Entropia Universe environment (namely via the Auction, the trade terminal, PVP trade, the "Drop/Pick"-action etc.).
If you want to exchange real world cash for your Entropia Universe item, you would have to take the step through PED and then cash it out for real money utilizing the “Transfer Center” withdrawal options.
If you want to buy items in the Entropia Universe, it is NOT authorized to pay for these items with real world money outside the virtual universe. You have to take the step through PED in this case as well.
The reason why we have decided to set stricter rules to the buying and selling of Entropia Universe items/PED is to protect our participants from getting into trouble. It is only when our authorized transfer options are utilized that we can guarantee the safety of the transaction.
Now MA:s defence is " As we have previously stated, except for very extraordinary cases " and MA:s explanation for this was before that the original account holder did die. Thats lie No 6.
my thoughts - just arbitrariness and favoritism.
2012-06-15. MA:s answer -
Please note that you are referring to the acquisiton of "items" and not an "account", "avatar" or the "rights to the Entropia Universe System". So just to be clear, we are talking about different things here.
All methods to exchange rights of an Entropia Universe item or PED are authorized as long as the complete transaction is carried out within the Entropia Universe environment (namely via the Auction, the trade terminal, PVP trade, the "Drop/Pick"-action etc.).
If you want to exchange real world cash for your Entropia Universe item, you would have to take the step through PED and then cash it out for real money utilizing the “Transfer Center” withdrawal options.
If you want to buy items in the Entropia Universe, it is NOT authorized to pay for these items with real world money outside the virtual universe. You have to take the step through PED in this case as well. All approved methods to buy the Entropia Universe currency are listed under "Deposit" on the website.
2012-06-16 My answer - Where did i ever told MA that i want to sell my accont dont twist my words only my avatar vith skills and items and the buyer will strip it because he had the ESI and we would do all in the game.
my thoughts - Apparently did the sale of the other avatars happend outside the game and on my way done everything in the game everyone gets their money both I and MA.
Now i was mad on MA and told them to stop lie..
MA:s answer - I understand that you are clearly very upset about this issue, however, we have explained before that if you wish to strip your avatar from its skills and items and trade them within the Entropia Universe yourself, you are more than welcome to do so, what you can not do is sell the access to your account/avatar. Thats are lie No 7 because the new NZR did buy his avatar with everything, attributes and skills.
End
