Paolo
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EU Support Dept. & PEAss, Support Case #95040
Hey there!
Seems that MindArk's Support Department is getting a bit confused about PEAssistant and their own EULA...
I've just posted a Support Case, number 95040 - 09 Nov 06, with the following text:
Let's hope they'll get back to us with a clear and thought after response, this time.
P.
EDIT: Signature updated:
Hey there!
Seems that MindArk's Support Department is getting a bit confused about PEAssistant and their own EULA...
I've just posted a Support Case, number 95040 - 09 Nov 06, with the following text:
You can find the original discussion in the PEAss' thread here on EF...Support Case #95040 - 09 Nov 06 said:Dear MindArk Support,
in a recent post on EntropiaForum ( https://www.planetcalypsoforum.com/forums/showthread.php?t=8360&page=81&pp=10#post521741 ) a response from the Support Department was posted about the use of "PE-Assistant", the ingame utility made by Jorrit Jongma (Hepheistus "Chainfire" of-Zeus).
The Support Dept. was quoted as saying that:
"No the "PE-assistant" is not allowed. As stated in the EULA no third-party software is allowed and "PE-assistant" files under this category."
The EULA clearly writes that:
"The Participant also agrees upon not using any Third Party software or equipment that influences the Entropia Universe in any way."
It has been stated clearly, and many times, that PE-Assistant doesn't interfere in any way with the Entropia Universe, since the only thing it does is providing a comfortable and easy interface to external functions, amongst which a screenshot module, an iterface with different EU-related sites (pe-wiki.info, peauction.com, my2pecs.com), a web browser, etc...
So the reason for not allowing the use of PE-Assistant can't be that it "influences the Entropia Universe".
That said, with the presupposition that the above statements are correct, I fail to see how PE-Assistant's use can't be allowed and why you said that in that previous Support Case answer.
Thanks for your assistance,
Paolo
Let's hope they'll get back to us with a clear and thought after response, this time.
P.
EDIT: Signature updated:
PEAss is a third party application.
PEAss does not influence Entropia Universe.
PEAss' usage should not be forbidden.
Support Case #95040, 09 Nov 06.
Feel free to post your support case today!
PEAss does not influence Entropia Universe.
PEAss' usage should not be forbidden.
Support Case #95040, 09 Nov 06.
Feel free to post your support case today!
EDIT: Support Case updated:
Long story short:
P.
Signature updated too:
Long story short:
PEAss is not forbidden!
Since they left the case opened, here's my reply:MindArk Support said:Hi,
We simply cannot comment on Third Party Programmes. We also cannot recommend using them. We have received reports on fake versions containing key loggers and spy ware. Even if the current version might be harmless, such software can easily be modified. We just want you to be aware of the risks with such programmes.
Regards,
Entropia Support
UPDATE: Support case closed:Support Case #95040 said:Thanks for the answer! It sounds much better than the previous one.
I (and I'm sure the whole community for that matters) truely appreciate your efforts on communicating such threats to the users, and stating clearly (as you did with a Support News note about "Third Party software used to hack your login information!" on the 13th October 2006) that:
"[...] running Third Party software together with the Entropia Universe is not condoned by MindArk PE AB. Such software can contain key loggers and/or spyware and we cannot gaurantee the safety of your Entropia Universe account if you ignore this warning."
...is a right step forward into increasing your user's consciousness about the risks involved.
I for one will gladly take the risks involved with using PEAssistant (and every other Third Party software I'm using, all of which _DO_NOT_ influences the Entropia Universe in any way) regarding my own computer's and account's security.
The discussion about the usage of "not condoned", and about the difference between "Third Party software" and "Third Party software or equipment that influences the Entropia Universe in any way" has already been done on EntropiaForum, and I'll appreciate if you would stick to the correct terms and definitions set forth, without generating false alarms like the one quoted above.
Thanks for your assistance,
Paolo
Guess there was nothing more to say, afterall...MindArk Support said:Hi,
Thanks for the update.
Regards,
Entropia Support
P.
Signature updated too:
PEAss is a third party application.
PEAss does not influence Entropia Universe.
PEAss' usage should not be forbidden.
Support Case #95040, 09 Nov 06.
Update, 14 Nov 06: PEAss is not forbidden!
PEAss does not influence Entropia Universe.
PEAss' usage should not be forbidden.
Support Case #95040, 09 Nov 06.
Update, 14 Nov 06: PEAss is not forbidden!
Last edited: