Same problems here, i will post my support case info to show my support to get this fixed. I can't make webshop purchases or do much of anything at eu.com:
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History for support case 391450:
2020-09-02 21:45 You wrote:
Hello, when I attempt to make a deposit or webshop purchase I am redirected to an "HTTP ERROR 429" page. Please help!2020-09-03 10:50 Entropia Universe Support:
Hi 3J,
Thank you for contacting us.
Most causes are usually related to your bank or card provider, so it might be a good idea to contact them directly.
Below is a list of the most common causes:
1. Your bank server is currently unavailable or there was a communication failure.
2. You did not have enough funds in your account at the time of your deposit.
3. Your card is not enabled for international and online purchases in USD.
4. There was a problem with the authentication of your transaction. For example, that your card can not be used for transactions through the 3DSecure validation system (“Verified by VISA” or “MasterCard Secure code”) or if there are technical issues at the time of the authentication, and your transaction just "hangs", it might be due to an anti-virus program that doesn't allow the authentication page to be displayed.
5. The card registration in our system is incorrect. Please make sure that the 16 digit card number, expiry date and 3 digit CVV code are registered correctly in the 'My Account' section on the website, under 'Cards'. If you find an error, please update the card information by removing the card and registering it again.
6.We recommend that you use browsers; Chrome, Firefox or Microsoft Edge.
If none of these causes apply to your case it is very hard for us to know what the cause is since we do not have any problems with the payment providers.
Check especially the number 4 on our list because that is the most common issue that our users have if they have a problem with cards.
Yours sincerely,
Entropia Universe Support
2020-09-03 17:19 You wrote:
I can't get to the payment processor page. This is what happens and the steps I take:
1. open "
https://account.entropiauniverse.com/account/shop/"
2. add items to cart
3. click "checkout"
4. get directed to "
https://account.entropiauniverse.co...ount/shop/checkout/index.xml&up=/account/shop"
5. enter 2FA code
6. click "login"
7. I am then told "Bad code. Try again."
I am definitely using the correct code. I can login to the game just fine, but cannot make purchases on the webshop.
Help!
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Please fix this MA!