Help: Reinstalled Entropia pocket-- Don't do it!!

Madmartigan

Guardian
Joined
Apr 22, 2016
Posts
316
Location
Virginia, USA
Society
Team Fire Forge
Avatar Name
Madmartigan Maxell Maximus
So I transitioned to Entropia Pocket quite easily. I could log into the game just fine. However when trying to log into my account via the web, it kept saying "bad code" from the pocket provided codes. To fix this I uninstalled pocket and reinstalled it thinking I could just rescan the QR code and initialize it again. BAD DECISION.

It won't let you proceed to the QR code without entering your gold card. I'm assuming migrating over to pocket desyncs your gold card because those codes are now bad also.

I'm hoping my support case will fix this issue. Moral of story, do not uninstall pocket because you will not be able to use your gold card to get the QR code again. If anyone has any suggestions please share them!
 

Rocket192

Stalker
Joined
Nov 16, 2012
Posts
2,124
Location
Michigan
Society
Apocalyptic
Avatar Name
Sean Rocket Connors
1) i hope you were direct in your support case... and;

2) i hope you bought a white jumpsuit so you get support priority.
 

Madmartigan

Guardian
Joined
Apr 22, 2016
Posts
316
Location
Virginia, USA
Society
Team Fire Forge
Avatar Name
Madmartigan Maxell Maximus
So I found your post shortly after writing mine. Looks like I'm also stuck in Entropia Security purgatory until they decide to get around to it. This is a crappy deal. I mean, they didn't think of this??? No one in development tried to uninstall and reinstall? Well.. so far it's been a fun entropialess weekend :/

Heed my warning folks.. don't uninstall pocket from your IPhone!
 

Rocket192

Stalker
Joined
Nov 16, 2012
Posts
2,124
Location
Michigan
Society
Apocalyptic
Avatar Name
Sean Rocket Connors
So I found your post shortly after writing mine. Looks like I'm also stuck in Entropia Security purgatory until they decide to get around to it. This is a crappy deal. I mean, they didn't think of this??? No one in development tried to uninstall and reinstall? Well.. so far it's been a fun entropialess weekend :/

Heed my warning folks.. don't uninstall pocket from your IPhone!
The problem is that the in-game GC synchronizing feature doesn't work... they need to get that working.

Then this shit won't happen because you could always go back to your gc.
 

Madmartigan

Guardian
Joined
Apr 22, 2016
Posts
316
Location
Virginia, USA
Society
Team Fire Forge
Avatar Name
Madmartigan Maxell Maximus
The problem is that the in-game GC synchronizing feature doesn't work... they need to get that working.

Then this shit won't happen because you could always go back to your gc.
Yes the infinite loop of entering codes 100 times was fun :eyecrazy:
 

Aio

Elite
Joined
Feb 25, 2005
Posts
3,836
Location
Under Your Bed.
Society
Veterans
Avatar Name
Aio Dakina
When I needed my EP disabling, I sent a support case with my ID attached. It was disabled within the same day.
 

Madmartigan

Guardian
Joined
Apr 22, 2016
Posts
316
Location
Virginia, USA
Society
Team Fire Forge
Avatar Name
Madmartigan Maxell Maximus
When I needed my EP disabling, I sent a support case with my ID attached. It was disabled within the same day.
On your advise, I have made sure to do that to help speed things up. Thanks!
 

Madmartigan

Guardian
Joined
Apr 22, 2016
Posts
316
Location
Virginia, USA
Society
Team Fire Forge
Avatar Name
Madmartigan Maxell Maximus
So Sunday evening, 4pm EST, I recieved an email from support stating my GC was now deactivated and I could reactivate a new QR code for pocket. I am very impressed how fast support addressed this! Funny thing is, Hurricane Matthew hit me Saturday night in VA Beach and I'm still without power! So now I can blame Don power as the reason I cannot play.

Kudos to support and thank you to those who had suggestions to speed this process up. The photo ID is what did it!
 

RobBuona

Stalker
Joined
Dec 29, 2010
Posts
2,418
Location
North Carolina
Society
Stockholm Syndrome
Avatar Name
Patrizia Pandemic Giano
Okay so...on https://account.entropiauniverse.com/account/security/ there is a section that says you can deactivate Entropia Pocket by entering your recovery code. I don't recall seeing this code. I checked my email and there isn't one there. Has anyone received this code? If so, how did you receive it?
 
Joined
Dec 11, 2005
Posts
544
Society
Titans of Space
Avatar Name
Qster Qster QQQ
Even though it shows a picture of a phone with the app running when logging into the website it still uses the GC card code for it.
 

RobBuona

Stalker
Joined
Dec 29, 2010
Posts
2,418
Location
North Carolina
Society
Stockholm Syndrome
Avatar Name
Patrizia Pandemic Giano
Top