Security App and changing phones

Fforest

Dominant
Joined
Dec 6, 2005
Posts
405
Location
Manchester, UK
Society
Project -X-
Avatar Name
Travis Fforest Cutter
Hi,

Has anyone found a trouble free way to move the Authentication App from one phone to another without needing to involve the Support Desk?

Rgds

Ff
 

girtsn

Marauder
Joined
Dec 7, 2005
Posts
7,449
Location
Belgium
Society
YippikayeeMF
Avatar Name
Girts Smilgs Niedra
if the phone is rooted (Android), the settings can be exported with a backup app like Titanium then imported on the other device
Hi,

Has anyone found a trouble free way to move the Authentication App from one phone to another without needing to involve the Support Desk?

Rgds

Ff
 

Edward-James

Old Alpha
Joined
Nov 12, 2009
Posts
863
Location
Austria
Society
SHOOT ´N LOOT
Avatar Name
Edward MrEddie James
When you have installed the app..you got also a security code...with this code on the Eu website you should be able to transfer it to a new device...

Eddie
 

Killahbee

Elite
Joined
Aug 30, 2005
Posts
4,874
Location
The Netherlands
Society
Silly Underground Family
Avatar Name
Killahbee Killer Bee Killahbee
I got a new phone like a month ago. when I signed in with my Google account it automatically downloaded and installed all the apps including pocket.
It worked right away, didn't have to do anything to activate it.
 

Fforest

Dominant
Joined
Dec 6, 2005
Posts
405
Location
Manchester, UK
Society
Project -X-
Avatar Name
Travis Fforest Cutter
Hi. Thanks for the replies.

Unfortunately I used a Samsung account to port apps and data from old to new phone. While it installed the app, it didn't seem to include the underlying data for Entropia Pocket.

So, I tried the MA method:
1. Logged into my account on the web using a security code from my old phone
2. Entered the de-activation code to remove 2 factor security.
3. Immediately followed the link to generate a new QR code
4. Scanned the QR code and entered the verification number and all seems ok :yay:

One thing to note. On my new phone, although the App asked for access to Storage it didn't ask for permission to the camera, so when i first tried to scan the QR code nothing happened. This was fixed by going to Apps on the phone, reviewing permissions and allowing the camera. Then worked like a charm.

Rgds

Ff
 

RexDameon

Mentor
Joined
Feb 5, 2005
Posts
2,974
Location
Canada
Society
Entropia Pioneers
Avatar Name
RexDameon Rex Andreosn
Hi. Thanks for the replies.

Unfortunately I used a Samsung account to port apps and data from old to new phone. While it installed the app, it didn't seem to include the underlying data for Entropia Pocket.

So, I tried the MA method:
1. Logged into my account on the web using a security code from my old phone
2. Entered the de-activation code to remove 2 factor security.
3. Immediately followed the link to generate a new QR code
4. Scanned the QR code and entered the verification number and all seems ok :yay:

One thing to note. On my new phone, although the App asked for access to Storage it didn't ask for permission to the camera, so when i first tried to scan the QR code nothing happened. This was fixed by going to Apps on the phone, reviewing permissions and allowing the camera. Then worked like a charm.

Rgds

Ff
Just wondering did you have a gold card before? I've always run into trouble when switching devices always had to give ID scans to support. It always goes back to me needs ng a gold card.
 

eragon

Alpha
Joined
Jan 5, 2006
Posts
603
Location
COWlifornia, In your closet trying on your Undies!
Society
Natural Born Killers
Avatar Name
orik eragon knurla
Just wondering did you have a gold card before? I've always run into trouble when switching devices always had to give ID scans to support. It always goes back to me needs ng a gold card.
Hi. I had a GC on my account... and even though they said it was not supported anymore I had to create a support case to remove it and submit personal ID info. Also that code generated when activating the 2 factor app on my phone makes switching easy. Previously I would have to remove 2 factor from my account - log in with my gold card - activate 2 factor app... Was so confusing.
 

Oleg

Mutated
Joined
Aug 15, 2006
Posts
19,022
Location
Leeds, UK
Society
Rangers
Avatar Name
Oleg Oleg McMullery
Hi. Thanks for the replies.

Unfortunately I used a Samsung account to port apps and data from old to new phone. While it installed the app, it didn't seem to include the underlying data for Entropia Pocket.

So, I tried the MA method:
1. Logged into my account on the web using a security code from my old phone
2. Entered the de-activation code to remove 2 factor security.
3. Immediately followed the link to generate a new QR code
4. Scanned the QR code and entered the verification number and all seems ok :yay:

One thing to note. On my new phone, although the App asked for access to Storage it didn't ask for permission to the camera, so when i first tried to scan the QR code nothing happened. This was fixed by going to Apps on the phone, reviewing permissions and allowing the camera. Then worked like a charm.

Rgds

Ff
Sorry to revive this thread but it seems like the closest to the problem I'm having. I'm trying to transfer it to a new phone and am doing exactly as you describe, but when I click to generate a new QR code, it asks me to put in an authentication code from Entropia Pocket - which doesn't work because I have deactivated it! I can still get a code from my old phone, but when I enter it, it says "Bad code". I can use the code to reactive Entropia Pocket on the previous page, but then I'm still not able to use it on my new phone.

Very confused about what I'm supposed to do here...
 

mastermesh

Mutated
Joined
Apr 21, 2007
Posts
15,214
Location
Billy Bar
Society
the Ministry
Avatar Name
Maria Mesh
Sorry to revive this thread but it seems like the closest to the problem I'm having. I'm trying to transfer it to a new phone and am doing exactly as you describe, but when I click to generate a new QR code, it asks me to put in an authentication code from Entropia Pocket - which doesn't work because I have deactivated it! I can still get a code from my old phone, but when I enter it, it says "Bad code". I can use the code to reactive Entropia Pocket on the previous page, but then I'm still not able to use it on my new phone.

Very confused about what I'm supposed to do here...
It's asking for the code the app is giving you... just because it's deactivated it may not be uninstalled from your device. It's trying to get the code so it can sync them up.
 

Oleg

Mutated
Joined
Aug 15, 2006
Posts
19,022
Location
Leeds, UK
Society
Rangers
Avatar Name
Oleg Oleg McMullery
It's asking for the code the app is giving you... just because it's deactivated it may not be uninstalled from your device. It's trying to get the code so it can sync them up.
As I said. I can get the code. The code doesn't work.

Support got back to me quickly and clearly didn't read what I wrote either. If I can't resolve this without the "help" of support then I may be stuck with my old phone for all eternity.
 

RexDameon

Mentor
Joined
Feb 5, 2005
Posts
2,974
Location
Canada
Society
Entropia Pioneers
Avatar Name
RexDameon Rex Andreosn
As I said. I can get the code. The code doesn't work.

Support got back to me quickly and clearly didn't read what I wrote either. If I can't resolve this without the "help" of support then I may be stuck with my old phone for all eternity.
i'm guessing you used to have a gold card. did you also disable that before switching to entropia pocket. I had this same issue, the code it was asking for was my gold card code. see if you have the ability to disable your gold card. also i found i had to log out and log back into the site after disbaling the pocket. i've not followed the instrutions above and use Google authenticate which easily lets you export your auths to other devices and use multiple devices at once. I highly recomend the switch.
 

Oleg

Mutated
Joined
Aug 15, 2006
Posts
19,022
Location
Leeds, UK
Society
Rangers
Avatar Name
Oleg Oleg McMullery
i'm guessing you used to have a gold card. did you also disable that before switching to entropia pocket. I had this same issue, the code it was asking for was my gold card code. see if you have the ability to disable your gold card. also i found i had to log out and log back into the site after disbaling the pocket. i've not followed the instrutions above and use Google authenticate which easily lets you export your auths to other devices and use multiple devices at once. I highly recomend the switch.
I think you're right about the gold card. When I tried it yesterday, the graphic on the page was suggesting I needed an Entropia Pocket code, but when I log out and back in again as you suggest, then try again, the graphic shows the gold card. Which would be fine, if I still had my gold card, but I don't, because they told us it was obsolete and wouldn't work any more... ffs
 
Joined
May 20, 2007
Posts
9,351
Location
England
Society
Guess Who
Avatar Name
George Ace Skywalker
I think you're right about the gold card. When I tried it yesterday, the graphic on the page was suggesting I needed an Entropia Pocket code, but when I log out and back in again as you suggest, then try again, the graphic shows the gold card. Which would be fine, if I still had my gold card, but I don't, because they told us it was obsolete and wouldn't work any more... ffs
You could ask support to disable your gold card
 

Oleg

Mutated
Joined
Aug 15, 2006
Posts
19,022
Location
Leeds, UK
Society
Rangers
Avatar Name
Oleg Oleg McMullery
You could ask support to disable your gold card
I've done that now. Let's see if they reply within 6 months. I imagine they'll pointlessly ask me to provide photo ID which I don't have.
 

RexDameon

Mentor
Joined
Feb 5, 2005
Posts
2,974
Location
Canada
Society
Entropia Pioneers
Avatar Name
RexDameon Rex Andreosn
I've done that now. Let's see if they reply within 6 months. I imagine they'll pointlessly ask me to provide photo ID which I don't have.
ug yea not having photo ID is going to be a problem. I dont even send a request in without attaching mine. I've never waited more then 48hrs for response. and most times it's less then 24.
 

Oleg

Mutated
Joined
Aug 15, 2006
Posts
19,022
Location
Leeds, UK
Society
Rangers
Avatar Name
Oleg Oleg McMullery
Sorted it out with support - not exactly how I expected, as they disabled 2FA completely, which was a bit worrying, but that allowed me to generate the new QR code and get it activated on my new phone, so it's working as it should now. And when I logged in, I hadn't been hacked and had all my items stolen, so that's a bonus.
 

Finnigan

Guardian
Joined
Dec 23, 2006
Posts
285
Location
Belgium
Society
Kaos
Avatar Name
Danny Finnigan Fitzpatrick
Not exactly relevant I think as most talk about android but for iPhone users : put your new and old iphone next to each other and it will ask if you want to transfer. Say yes and after 5-10 minutes everything from your old is on you new including every (well almost) login information... including Pocket .. I did this about a week or 2 ago and I kept working on the new one without me needing to do anything..
 
Top