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Security App and changing phones

Fforest

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Hi,

Has anyone found a trouble free way to move the Authentication App from one phone to another without needing to involve the Support Desk?

Rgds

Ff
 

girtsn

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if the phone is rooted (Android), the settings can be exported with a backup app like Titanium then imported on the other device
Hi,

Has anyone found a trouble free way to move the Authentication App from one phone to another without needing to involve the Support Desk?

Rgds

Ff
 

Edward-James

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When you have installed the app..you got also a security code...with this code on the Eu website you should be able to transfer it to a new device...

Eddie
 

Killahbee

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I got a new phone like a month ago. when I signed in with my Google account it automatically downloaded and installed all the apps including pocket.
It worked right away, didn't have to do anything to activate it.
 

Fforest

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Hi. Thanks for the replies.

Unfortunately I used a Samsung account to port apps and data from old to new phone. While it installed the app, it didn't seem to include the underlying data for Entropia Pocket.

So, I tried the MA method:
1. Logged into my account on the web using a security code from my old phone
2. Entered the de-activation code to remove 2 factor security.
3. Immediately followed the link to generate a new QR code
4. Scanned the QR code and entered the verification number and all seems ok :yay:

One thing to note. On my new phone, although the App asked for access to Storage it didn't ask for permission to the camera, so when i first tried to scan the QR code nothing happened. This was fixed by going to Apps on the phone, reviewing permissions and allowing the camera. Then worked like a charm.

Rgds

Ff
 

RexDameon

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Hi. Thanks for the replies.

Unfortunately I used a Samsung account to port apps and data from old to new phone. While it installed the app, it didn't seem to include the underlying data for Entropia Pocket.

So, I tried the MA method:
1. Logged into my account on the web using a security code from my old phone
2. Entered the de-activation code to remove 2 factor security.
3. Immediately followed the link to generate a new QR code
4. Scanned the QR code and entered the verification number and all seems ok :yay:

One thing to note. On my new phone, although the App asked for access to Storage it didn't ask for permission to the camera, so when i first tried to scan the QR code nothing happened. This was fixed by going to Apps on the phone, reviewing permissions and allowing the camera. Then worked like a charm.

Rgds

Ff
Just wondering did you have a gold card before? I've always run into trouble when switching devices always had to give ID scans to support. It always goes back to me needs ng a gold card.
 

eragon

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Just wondering did you have a gold card before? I've always run into trouble when switching devices always had to give ID scans to support. It always goes back to me needs ng a gold card.
Hi. I had a GC on my account... and even though they said it was not supported anymore I had to create a support case to remove it and submit personal ID info. Also that code generated when activating the 2 factor app on my phone makes switching easy. Previously I would have to remove 2 factor from my account - log in with my gold card - activate 2 factor app... Was so confusing.
 
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