Check your privilege {as 711 would say lol what a crock of BS, eh?}, the reality is that this forum is here to serve MA as it suits them, when it suits them.
In other words, ownership doesn't mean squat - when they want to use it as a method of dealing with support or communicating with players they do, but they don't want players thinking this is a 2 way street where players can request interaction with them.
It's the same deal as loot - they give it out as it serves them best. Those that get none shouldn't complain, they should just bend over, take it and say thank you may I please lose more for the privilege of playing?