Swiftly coming up on 2 years that my avatar has been bugged and MA won't do anything. They never responded to dozens of pleas. I doubt they ever tried.
On the plus side,...some other game, in which I have much more fun, received the lions share of my 4-digit annual gaming budget. I don't miss playing anymore. I just miss my friends. Maybe it's MA version of tough love? They just knew I'd be better off elsewhere? Thank you for nothing MA, it turns out it's exactly what I needed.