So young and innocent (Support Case)

[Yquem]

So ....

You are new to the game and what do you know....

"What is there a way to make a Support Case" you say - wow im gonna try that.....

And .....

What was your very first support case? Show and share and lets all have a laugh

 

[Yquem]

This was mine - and the HOF - well i got some later .....

Account Created 2005-10-26

History for support case 77373


2006-05-01 08:37 You wrote:


When i try to scan a Trooper (in the area north of Twin) I get an error and are kicked out of EU.

And when i log in again i-m dead - LOL. Tried a lot of times. Please tell me when I can do this without an error. TP'ing are that borring.......

Any BUGS find rewards - like a HOF?

2006-05-04 09:53 Entropia Universe Support:


Hello & thank you for reporting, we are aware of this bug & it will be fixed as soon as possible.
Regards,
Entropia Support

 

[Cani Ostro]

2006-08-07 12:21 Du schriebst:
Hello,

upon Login for the first time, the client wants to install DirectX 9c. I have all latest components from the Microsoft Update via the Web, so I guess it should be very up to date.

Why does the client want to install it nevertheless?

Regards,

Monkey

2006-08-07 14:21 Entropia Universe-Support:
Hi,

There are different versions of Direct X 9c, and our client tries to retrieve the latest, we suggest you let it install Direct X.

Regards,
Entropia Support

They just don't read the cases, now and then, nothing changed. Maybe their "latest" was not so "latest" like mine and I just had to have their "latest", lol.

 

[dRiFF]

1st one was just useless
And took so much time to answer

2007-12-23 10:31 You wrote:


In Cape Corinth's Auctions room is one Trade Terminal invisible (if I enter the room its visible for few seconds and then disappears)

2008-01-08 13:17 Entropia Universe Support:

Hi,

Thank you for your report. We have not received any similar reports, but we have forwarded the issue to members of the design team for further investigation. Any irregularities found will be adjusted automatically.

Thank you for your patience.

Kind regards,

Entropia Support

 

[Immortal]

meh mine was regarding activation of my credit card (never did get it activateD) not worth posting

 

[cduser]

*deleted*

 

[mastermesh]

You wrote:

I noticed a bit of a bug today at the TT... Don't know if this is normal or what, but if you drag an item from inventory to TT, a price will show up like it should... If you then drag the item back out to inventory but drop it on a number 1, 2, etc. to put it in that slot instead of the open inventory window the item's icon won't be in the TT but the $ listed in TT will still be and if you click accept the item still dissappears from inventory as if it was bought by the TT... the buggy part is that the TT takes the item and gives the money even though the icon isn't showing as being inside of the TT, and isn't anywhere in inventory. I guess clicking cancel would keep it from happening, but still an annoying bug since it looks like TT is giving some money back for nothing but it's not really doing that... which is fine, except it should show that icon to really show what's going on.

Entropia Universe Support:


Hi,

Thank you for reporting. We will forward this information to the members of our development team for further investigation. Any irregularities found will be automatically adjusted as soon as possible.

Regards,
Entropia Support

Funny how long they've been using that cut/paste response on a wide number of support tickets.

 

[Magnus Mag]

my first:


2006-09-21 18:19 Du schriebst:


hi there,
today i bought a second omegaton a103 from one of my soc members (NAME DELETED). he first confirmed without money from me in the trade window but i wanted to pay him the tt-value. so i put the ammount of 2,11 PED (the tt-value of the a103) in the window. then he and me confirmed and finished the deal. i walked to the nearest tp (nate valley) and stayed there afk until i auto-logged off because of toilet business .
when i relogged, the amp was gone. i tried to relog some times and checked also the "My Items" section on the EU-site. but there was only my omegaton a103 listed wich i had before. I'm sure about that (because it had a tt-value matching the ammo-amount i spend in the previous hunt). please fix this
greetings Magnus Mag Ogg

2006-09-21 18:22 Du schriebst:


it was about 17:00 ingame time

2006-09-25 14:08 Entropia Universe-Support:


Hi,
we can see that you bought it from another avatar on the 2006-09-21 17:01:18 and you sold it to a trade terminal on the 2006-09-21 17:02:03.
If you sold it by mistake we can replace it. Is that the case?
Regards,
Entropia Support

2006-09-25 22:00 Du schriebst:


ok, i don't remember that i did this but its ok then.i think i did it by mistake and i am sorry for spending your time on such things..you don't have to replace it.
thank you for answer
greetings Mag

2006-09-26 08:41 Entropia Universe-Support:


Hi,
Thanks for the reply.
Regards,
Entropia Support

 

[Majandi]

2008-09-16 18:52 Este fue tu mensaje:

Hi. My account has been locked, I don't know why but I guess it's just an error.

¿Could you unlock it?

Thanks you and Greetings,
~Maj.

2008-09-18 10:01 Departamento de soporte de Entropia Universe:


Hi,
Thank you for your message. On the 2008-09-13 at 08:56 you received/bought 220 PED the avatar "huzn". This avatar is under investigation as the ped that you received comes from credit card fraud. Can you provide us with additional information about your transaction?
Kind regards,
Entropia Support

Good start

 

[thoreau]

2004-01-20 02:10 You wrote:


I"m stuck at Atlas North. I'm having 'rubber band' effect and I"ve logged off and on and waited an hour. I'm guessing that server needs to be reset.

2004-01-20 14:04 Entropia Universe Support:


Yes,Error was due to that server running out of service last night.

Remember those days being rubberbanded to the TPs?

 

[sitram]

2007-06-05 17:55 You wrote:


Hello,

The servers were ofline for a period and when I tried to log in to Entropia Universe the system put me on CND. Unfortunately I don't have enough money to go back on Eudoria so I'm writting this suport case to kindly ask what can I do to get back on Eudoria. I didn't want to go there on CND first place, I was TPed there when the server were online again.

I tried to relog several times and I am still on CND.

Is there a way to fix this, perhaps to relog and to be TPed to another tp on Eudoria or Amethera?

Thank you in advance,
Adrian Martis

2007-06-05 19:06 Entropia Universe Support:


Hi,

It seems you got moved back. Contact us again in a new case if you still need assistance.

Regards,
Entropia Support

Pls don't laugh I was really poor in EU back then.

 

[somon90]

My first support case, one from early 2006. Is a pleading to MA to dissolve a society my brother created whilst I used the bathroom..

The answer came a bit late and they said that that was due to the work on VU 8.2 but they fixed it and gave me sound tips on how to avoid similar situations in the future. they really where somewhat more personal back then.

 

[Ze-Tomb Raider]

I must post something old, a newer here.

Old one first

History for support case 123009

2007-10-26 07:41 You wrote:


I dont like the way my avatar looks I want to change the wya it looks. If this is too late, sorry for bothering you.

2007-10-26 08:38 Entropia Universe Support:


Hi,

Requests for avatar re-creation should have been sent on October 25 latest. But, since the support team is in a good mood, we will make a major exception in this case.

Kind regards,
Entropia Support.

2007-10-26 13:25 Entropia Universe Support:


Hello,

Your avatar has been reset. The next time you login to the Entropia Universe, you will be placed in the avatar creation room. Please take your time for the makeover. This is a one-time opportunity only. If you accept the avatar creation process and you are still dissatisfied with the looks of your avatar, your only option is to visit a beauty specialist within the Entropia Universe.

Thank you for understanding.

Kind Regards,
Entropia Support

Support is so nice to me.

This one is about my concern for the wasted effort of my mentor (yes I'm a Skill n00b )

2010-04-02 09:33 You wrote:


Hello Support,
I have recently surpassed the requirements for what used to be the disciple period and I was asking if it would be possible for my ex-mentor Sarah Smithy Smith were to be able to receive a Mentor Edition gift, or similar, despite the Mentor System not being in place.

If this were to be possible it would make myself and my Ex-Mentor very happy. She would have that token of my completion of being a disciple and I would feel good knowing her efforts were not in vain.

If it weren't possible to make this happen, life will go on and I might find something for my Ex-Mentor.

Sincerely,
Tommygun Ze-Tomb Raider.

2010-04-02 23:49 Entropia Universe Support:


Hi,
Thank you for your request. As you know the mentor system hasn't been reimplemented since VU 10.0. Unfortunately we do not have any information about the mentor system at the current time, but please stay tuned to the News section of our homepage for future information regarding this system.
As far as we know, all systems that are not yet back in the game will be implemented before the end of this year. Some of them are taking time since we wish to improve the systems before we let them back.
We thank you for your patience and participation in Entropia Universe.
Kind regards,
Entropia Universe Support

2010-04-03 01:18 You wrote:


Support,
I understand that the Mentor System is currently offline until a further date, but all I am asking for a 0.00 PED item/token to be given to my Ex-Mentor for her persistence as I have completed what used to be a requirement for completing a Discipleship in Entropia Universe/Planet Calypso.

I know that it is possible for items to be awarded to colonists. It would be a very small favour for myself if a item with no physical value to the Trade Terminal, only to players to be awarded to Sarah Smithy Smith. Un-tradeable or un-sellable, so that it doesn't get sold for profit.

Sincerely,
Tommygun Ze-Tomb Raider.

2010-04-03 23:53 Entropia Universe Support:


Hi,
We appreciate your concern for your mentor, but until the system is reimplemented we can not do anything about this issue and unfortunately, so far, we haven't received any news on what will happen when the system is reimplemented.
Please rest assured that we will forward your concern about this to the responsible team for them to take into consideration when reimplementing the system.
We thank you for your patience.
Kind regards,
Entropia Universe Support

First copy/paste response, then something that seemed a little more human.

 

[Milesio]

Hi.

I think my first support case was when i buy Breer M1 (L) in a shop and cannot find the gun in my inventory after end buy.

I send support case with Shop owner name, but i send another message to MA more later when i discover how works slide bar in inventory section.



Greetings.

 

[sahel]

Unfair!

2005-12-29 12:12 You wrote:


Dear mindark,
Today i was hunting with a friend near billys spaceship afterworld and killed 4 berycled. The problem was we couldn't loot any of them. First i thought it was just lag (happened to me once or twice), but then we got the message that the loot was claimed by someone else. We were the first and only to attack those 4 berycled, i'm very very sure. I took a screenshot with time and place stamps and the message we got. Please let me know if i have to send this screenshot.
Timestamp: 2005-12-29 10:25:43
Location: Eudoria (7413.0, 10172.1, 9.0)
Could you please look into this?

Thanks in advance and hope to hear something soon.

Greetings,

Sahel

2005-12-29 12:14 Entropia Universe Support:


Hi!
This can sometimes happen when a creature has been hit by an another avatar and taken some damage, but the avatar for some reason has disappeared, for instance was killed or is being out of sight but still around.

If the creature had full health when you started attacking it, the animal could have regained its health before that. If the historical damage (made by previous participants) is higher than any of yours, then the loot will be accrued to that participant, even though he/she is not around. With the amount of creatures spawning in the world, this only happens on rare occasions.
/Regards
Support

record time response though

 

[steuk]

first support case

well, this is a pretty fun thread, reading all the old support cases
here's mine:


2004-06-12 20:21 You wrote:


Hi,

I have a problem with one of my storage boxes. It's impossible to put items into it, although it is (visually) empty. Its stats says it weighs 100+ kilos.

I've had this for over some VU's already but didn't pay much attention to it, but now that they are out of TT, they're actually worth something!

thx for helping me,
David

2004-07-05 07:32 Entropia Universe Support:


If you want to I can reset the item, but then if you have painted it, it would be uncolored. Its that ok?

2004-07-06 17:54 You wrote:


Hi,
thx for the reply.
Yes, for me it's ok if you want to reset the item, at the moment it is also uncolored, so it would basicly stay the same. Thx for your help.
David

2004-07-07 10:11 Entropia Universe Support:


Ok its now reseted.




Good times

 

[il]

funny

Protokoll für Supportfall 4418

2004-02-05 13:37 Du schriebst:


hi this is il have just been at the oil rig and saw the message\r\nu picked up oil(14xx) then i had a ctd cause trox came after\r\nthat... i was pretty sure i picked it up cause it was right in front of me and no shooting going on and i never get this message for other players picking up.\r\nso after i logged in again i looked in my inventory to find\r\nout oil(1) = the amount i had b4 ...\r\nso please check the logs and correct that...\r\nit was laggy when picking up - it took 2 sec 'cause others tried too - but i got the message so i should get the oil...\r\nregards and best wishes ...il

2004-02-05 13:39 Du schriebst:


sorry forgot time was about 13.25 2004|02|05 +/- 1 minute\r\ni said 'cool' after that..

2004-03-02 12:49 Du schriebst:


i know i can be wrong )))\r\nbut do i ever get an answer on this...\r\n\r\nplease tell me ;-)

2004-03-02 14:08 Entropia Universe-Support:


Hi \nAccording to our logs you never really got the oil, someone else did before you. Unfortuantly sometimes it appears that you got the oil when you actually didn't.\n/Regards

im such a noob ^_°

 

[golddude]

2009-07-09 17:12 You wrote:


Is it Against the EULA/ToU to rename a sound file to another sound files name to replace that sound? example: i changed the global sounds name in my folder to the HoF sounds name so every time i global i hear hof sound instead.

If its against any of your rules can i please get permission to "break" that rule and change the Bristlehog sounds to something else like daikiba. Because i really hate the Bristlehog sound. it makes me imagine myself whacking kitties or rabbits... makes me feel bad

- Necros

2009-07-10 15:09 Entropia Universe Support:


Hi,

Yes, unfortunately it is against the EULA to rename a sound file to replace another. We encourage you to adhere to the EULA and try not to think too much about the sounds, or maybe lower the volume when you are in that area.

Kind regards,
Entropia Universe Support

That was fun
Poor bristles

I remember that thread about that

 

[Lorfat]

I remember filling in a Support Case because I was getting 'Error 72' message everytime I used the gold card and therefore I could not log in.

First answer from Support was, and I quote:

'We do not support Windows Vista."

How cool is that ?

And here is my first Support Case:

2006-01-14 17:41 You wrote:

Would it be possible to have my Avatar's last name changed ?

Thanks and Regards

2006-01-15 11:20 Entropia Universe Support:

Hello, unfortunately this is not possible.
/Regards
Support

 

[Kahr]

I normaly dont contact the support, only done so 4 times. Yes, i live a happy and care free life in EU.
When i do it is only with very serious matters like my first case

History for support case 91498

2006-09-30 15:39 You wrote:


hi i had a minor brainfart last night, why is it that there are no male thong, i dont think it is fair.
I WANT A THONG

anyways keep up the good work

2006-10-02 15:16 Entropia Universe Support:


Hi,
Thanks for reporting. We really appreciate this kind of feedback and we will certainly forward your suggestion to the design team. However, whether your idea will be implemented in a future release or not we cannot reveal here. Please stay tuned with the news section on the website.
Regards,
Entropia Support

Im still waiting

 

[cduser]

*deleted*

 

[Meg]

Found one support case concerning my current avatar from late 2005, it's in swedish... I ask to be removed from my mentor and they reply that it's impossible.

My older avatars had no support cases except for when I ask to unlock the one with an imk2. It had been nearly two years and the stuff was handed to me in TT value ped. Also no skills remained, for some reason.

 

[das]

2007-11-21 07:42 Entropia Universe Support:


Hi,
We will make an exception and we will replace your Fire Forge DAR 9300 to TT 0 value. Please, never do this again. Have a nice day
Kind Regards,
Entropia Support


lol, I was sooo drunk that night, 1st & last time i tt'ed something wrong

 

[Mac]

Love that response time!

2005-02-06 23:05

You wrote:

Excessive CTD's!

I can play for about twenty minutes before getting booted the first time I start to play PE. Then it continues to get more frequent until it is about every 5 minutes. This is very frustrating. It makes it almost impossible to play with other people when I have to re-connect every five minutes.

I am using a Comcast "Scientific Altlanta" Cable Modem (latest speed check showed 1884 Down and 234 Up) Linksys BEFW11S4 router The PC has XP Home Edition w/SP2 w/AMD Athlon XP 1800 (1.53 GHz), 512mb Ram (PE front page shows 480?), Integrated nVidia GeForce2 graphics w/32 MB GRAM. I have the Directx version 9.0c. I have shut down all unessential services and programs. I have turned off all automatic updates.

Please advise how to resolve the problem.

Thank You,
Mac

2005-02-17 08:53 Entropia Universe Support:


Hi,
We are currently investigate the crash reports we are receiving and there will be fixes continually. Try update your drivers for graphics and sound if you haven't done that for awhile. You can also deselect sound in order to see if that is the problem. If so try also download the latest available codecs. Thank you for reporting.
/Regards

Nice 11 day response there... and after all these years, they are STILL working on client stability

 

[Sarah]

This is my oldest support case using the current system. If I recall it was e-mail support before that, and I haven't saved any of those records.

History for support case 116

2003-10-31 01:32 You wrote:
I was the top bidder on an auction for about 3800 ingots of lyst. The time was elapsed and it seems like I won the bid. I didn't get a notification though, but the item was removed from auctions. Now an hour later I still haven't received the lyst, nor the money. Buggy auctions again??


2003-11-10 07:49 Entropia Universe Support:
The auction was won by another participant, and your PEDs were returned at 2003-10-30 21:15:47 UTC.

This was when auctions were still young. When winning or losing a bid could leave you standing for hours before you recieved the item or the money.

 

[Thalion]

My first and most funny contact with support was about a credit card I wanted to register to deposit some cash.

What's funny is how long it usually it takes to get a reply and how fast they did reply at this one

I'm not posting all the msg we did exchange because they are long and filled with the bank and card data and stuff (sorry guys), but look at the time and date:

2008-07-22 15:20 You wrote:
Hi
I tried to register my bank card in your system and it doesn't work. I don't know what is going on.
I clicked MY SECTION and then MY CARDS, I filled all the fields and when I click REGISTER I go back to the same filling windows. I tried to deposit but it sais I need to register card so I suppose the registration failed.
Can you please help me? This sucks as I wanted to register card and deposit some dollars but I can't. And where I live it is hard to buy any vouchers...

Thanks and greetings

2008-07-23 11:43 Entropia Universe Support:
They asked me for card details

2008-07-23 13:31 You wrote:
I gave the cards details

2008-07-23 13:53 Entropia Universe Support:
The problem was solved out

Never again I have heard back from them so quickly
But I must say that solution of the problem was very nice and fast!

 

[Einstein]

Long live the fast support back in the days

History for support case 2048


2003-12-09 19:11 You wrote:


Hi,\r\nI think there are some problems with the hall of fame loading on my pc here. If i try to check the hall of fame from the last 24 hours i get almost the same as the all time high one For example Wind his hof is allready a couple weaks in the 24 hours list.\r\nDon't know what causes the problem.\r\nGot a \r\nAmd xp2500+\r\n256mb ram\r\nati radeon 9200se\r\nBroadband connection\r\nHope you can solve it for me.

2004-01-20 14:10 Entropia Universe Support:


OK,\nThere has been a Version Update since your report. It should have been resolved by now.\nSorry about the delay\n

 

[T79x]

First of my 7 support cases


History for support case 9842

2004-05-16 11:08 You wrote:
I can't login since morning . I reinstal PE and still can't login. I played for 10 min. and then i logout. i trying for 3 hours and nothing. I'm loosing conection after few minutes of tryig to login

2004-06-16 11:10 Entropia Universe Support:
Still have problems?

2004-06-22 11:22 You wrote:
No it was only for few hours during mainaatince or upgrade or what. now its all fine .


i just wanted to play

 

[Ludvig|MindArk]

interesting how slow responses some people get

I always gets responses within 1-2 days last time took about 30 minutes

(dont think I ever sent a support case on a weekend or holiday though, might have something to do with it?)

 

[Mekoides]

Remember those days being rubberbanded to the TPs?

I had completely forgotten the days of constant rubberbanding. Thank you sooo much - my nightmares can now resume.