If I may make a polite suggestion...
Many players, particularly those running lots of missions and trying to get things done, really value their time. They also really value open, honest and frank communication. The backlash isn't so much that something broke, it was not telling us, and the aftermath. NGL the " go hunt eomon" comment sounded quite condescending.
Just my opinion, but an approach like his might have went down better ( worded better ofc)
1hour before -
Hey everyone, got some bad news, one of the mechanics to trigger the new event isn't working, we are trying everything in our power to get this fixed in time, but just wanted to give you all the heads up as I know by now you will be organising warps, teams etc.
15 mins before -
I'm very sorry about this! It seems someone really doesn't want the Altar to be disturbed. We will have to postpone for this evening, until we can get it working. I appreciate how frustrating this must be for you all, us too! We were so hoping to get this started tonight and really hope you will enjoy it. In the meantime we've have spawned some robot bosses at /pos. I get that this is disappointing and know the bosses wont fix that, but they are there to hunt if you wish, and I hope this technical problem wont put you off coming back and trying again when we get it to work. We are still new as a planet partner, but want to make sure we start on a good path, and are as open honest and transparent about when things do go wrong, which we hope wont be very often. Thank you for being patient with us <3
Also... a pic of the altar for anyone interested