John B Knight
Elite
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- Jul 9, 2007
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- John Black Knight
Just today i had one again, one of those support cases where you take the time to describe what happened in detail and upload picture evidence alongside to only get a standard reply with instant closure and no action taken.
Yes i understant loot server issues effect everyone but still especially with special spawns the impact is larger then with regular mobs.
Lets share copy/paste your more unpleasant support cases and the answers you received:
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History for support case 418069:
2022-08-06 14:28 You wrote:
Hello today loot server stopped working for me while i was hunting the the hive. I suspect to have lost loot for around 30-40 broods at unruly spawn. I had the bossspawn during this time for which i had killed 4000 mobs to spawn it, i kept it alive while being attacked waiting for loot server to work again but it seems hive got rebootet as i was disconnected and when i reconnected the boss in which i had shot lots of ammo was gone as well.
In summary i suspect to have lost around 300peds in missing loots as well as the mutated aurli bone piece which the boss usually drops and is valued around 500ped marketprice.
I can provide screenshots of the mobs not looting (~14:54 game time) on the floor as well as the boss which i lost due to server reboot (~15:00-15:12 game time).
Kind regards
John2022-08-06 14:44 Entropia Universe Support:
Hi Black,
Thank you for contacting us.
We are currently experiencing a technical issue that is effecting connectivity and certain services.
It's currently being worked on and we hope to have it resolved shortly.
Kind regards,
Folke | Entropia Universe Support
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Yes i understant loot server issues effect everyone but still especially with special spawns the impact is larger then with regular mobs.
Lets share copy/paste your more unpleasant support cases and the answers you received:
---------------------------------------------------------------------------------------
History for support case 418069:
2022-08-06 14:28 You wrote:
Hello today loot server stopped working for me while i was hunting the the hive. I suspect to have lost loot for around 30-40 broods at unruly spawn. I had the bossspawn during this time for which i had killed 4000 mobs to spawn it, i kept it alive while being attacked waiting for loot server to work again but it seems hive got rebootet as i was disconnected and when i reconnected the boss in which i had shot lots of ammo was gone as well.
In summary i suspect to have lost around 300peds in missing loots as well as the mutated aurli bone piece which the boss usually drops and is valued around 500ped marketprice.
I can provide screenshots of the mobs not looting (~14:54 game time) on the floor as well as the boss which i lost due to server reboot (~15:00-15:12 game time).
Kind regards
John2022-08-06 14:44 Entropia Universe Support:
Hi Black,
Thank you for contacting us.
We are currently experiencing a technical issue that is effecting connectivity and certain services.
It's currently being worked on and we hope to have it resolved shortly.
Kind regards,
Folke | Entropia Universe Support
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