guess sally and her position is an internal company joke..like the lootius loot god ingame....but for other ppl it looks a bit un-professional and not serious to customers...
in overall the video was ok....many words...no real saying anythin...(was hoping they would have then talked about the many changes the game had ingame the last years like taming,new planets/moons,shares/deeds/new weapons above lvl 100,about ppl reaching higher lvl >200 etc etc)
I think that these sorts of video's are a step in the right direction - the concept of involving the leadership with the community is a good one and helps to build both trust and anticipation about MA's plans for the game.
That said - this video was a miss for me. A LOT of hot air and not too much in the way of real, tangible outputs.
I'd like to see the community manager leading more on this and giving us weekly (ok, monthly?) video installments where they are transparent about what they're working on, how its coming along and what we can expect - and then actually delving on those promises! Keep in mind too that the community will understand when thing are taking longer or don't quite work.
Just look at CD Projekt Red. I know it's apples and oranges but MA should take a leaf out of the CDPR book if they really want to learn about community management and retain an excited, loyal fan-base. Not to mention generate buzz and grow the community more widely.
Sally the balancing manager needs to be sent to the dog house as the loot has not been well balanced for a considerable amount of time. The video is a step in the right direction, but MA really need to respond to issues that have been problematic for a long time. I still cant use the web shop and there has been no MA comment regarding the failed VU earlier this month