treeprotector
Young
- Joined
- Feb 20, 2007
- Posts
- 13
I figured I should share my story as a Buyer Beware cautionary tale.
My withdrawal saga began on Dec. 13 / 2010. As of Feb. 5 / 2011 I had not heard anything, so I sent in a support case. It seems that the support case was necessary to even get the ball rolling. I mean, I worked at a bank, how long does it take to process an international money transfer? The answer is 10 minutes tops... so unless they have 10,000 withdrawals to deal with in a month there is no reason the process should take longer than 5 business days. And we all know they barely have 10000 active players (nevermind 10000 withdrawals). My best guess is they deal with maybe 100 withdrawals a month. That is 1000 minutes of work, which is like a half weeks work for one employee.
They are withholding our money for as long as possible... Note that I welcome a rebuttal from Mindark.
Anyways, the support case on Feb.10 asked what is going on with my withdrawal...they said they needed further banking info. I provided the info (which was the same info that they already had) and they said they would pass it along to the relevant department. A few days later I get an email saying my withdrawal has been cancelled as they do not have the info they need. I send in a support case again and they say this time that my banking info was too confusing and that I need to reapply for my withdrawal. So here I am now... over 2 months later with a newly restarted withdrawal process... I called my bank and they are like all the info that they need to send a withdrawal is there... any normal company would be able to process it.
They are clearly working their hardest to withhold my money... every stupid excuse in the book has been thrown at me.
And nevermind that, what the hell is so hard about sending a cheque... like seriously money transfers are more complicated and more expensive... 50 cents buys you a cheque... you have our addresses just mail cheques. I pay $10 for the right to withdraw my own money, you could you know make this process less hellish.
And the icing on the cake for me is that they have these nice sounding ladies answering the phones... every time I call they claim that the billing department is not available and that they do not have voicemail (wtf kinda claim is that - no voicemail - what is this the ice age). I ask to be connected to the CEO or COO and they are never around and do not have voicemail. I am being lied to. And I am pissed.
I used to love this game, but I am a very principled type of person, you screw me around like this and show me no respect like I am some kind of idiot, I am gone. So I am gone... I'm taking the rest of my peds and leaving for good.
I will keep this thread updated with any new news... I would be happy to change my position and continue to support the economy of our fun little universe. But I am not holding my breath... I know when I'm being pushed around and this is a case of that.
My withdrawal saga began on Dec. 13 / 2010. As of Feb. 5 / 2011 I had not heard anything, so I sent in a support case. It seems that the support case was necessary to even get the ball rolling. I mean, I worked at a bank, how long does it take to process an international money transfer? The answer is 10 minutes tops... so unless they have 10,000 withdrawals to deal with in a month there is no reason the process should take longer than 5 business days. And we all know they barely have 10000 active players (nevermind 10000 withdrawals). My best guess is they deal with maybe 100 withdrawals a month. That is 1000 minutes of work, which is like a half weeks work for one employee.
They are withholding our money for as long as possible... Note that I welcome a rebuttal from Mindark.
Anyways, the support case on Feb.10 asked what is going on with my withdrawal...they said they needed further banking info. I provided the info (which was the same info that they already had) and they said they would pass it along to the relevant department. A few days later I get an email saying my withdrawal has been cancelled as they do not have the info they need. I send in a support case again and they say this time that my banking info was too confusing and that I need to reapply for my withdrawal. So here I am now... over 2 months later with a newly restarted withdrawal process... I called my bank and they are like all the info that they need to send a withdrawal is there... any normal company would be able to process it.
They are clearly working their hardest to withhold my money... every stupid excuse in the book has been thrown at me.
And nevermind that, what the hell is so hard about sending a cheque... like seriously money transfers are more complicated and more expensive... 50 cents buys you a cheque... you have our addresses just mail cheques. I pay $10 for the right to withdraw my own money, you could you know make this process less hellish.
And the icing on the cake for me is that they have these nice sounding ladies answering the phones... every time I call they claim that the billing department is not available and that they do not have voicemail (wtf kinda claim is that - no voicemail - what is this the ice age). I ask to be connected to the CEO or COO and they are never around and do not have voicemail. I am being lied to. And I am pissed.
I used to love this game, but I am a very principled type of person, you screw me around like this and show me no respect like I am some kind of idiot, I am gone. So I am gone... I'm taking the rest of my peds and leaving for good.
I will keep this thread updated with any new news... I would be happy to change my position and continue to support the economy of our fun little universe. But I am not holding my breath... I know when I'm being pushed around and this is a case of that.