DakinGaros
Dominant
- Joined
- Aug 29, 2007
- Posts
- 449
- Location
- In the land of Dorothy and Toto, before the Tornad
- Society
- Freelancer
- Avatar Name
- Dakin Gaz Garos
Support has reached new heights of incompetence. During the last Robot wars, there were problems with the servers at Zychion Citadel, and got disconnected and tossed to Sakura City more than once after killing a Big Bulk solo. (My support case was for one particular incident, not every single time this happened. I only bother when I think a truly unfair loss has occurred).
MA claims that there was no ammo consumed or decay taken in these instances which wasn't true because I proved out that by calculating what I had after each disconnect.
I asked MA to look at their logs, and provide compensation on the loot lost, since this was their error repeatedly. I would have been happy with anything, and an acknowledgement that they took responsibility for what happened.
The ticket sat for a year despite my repeated requests, and 1 year almost to the day they closed it saying they could provide no further information.
How can you say you provide customer service when 1.5 years later you just close out a ticket with no answer. You take the strategy of letting it get old enough so you can just walk away.
Well guess what PC and MA, it's my turn to walk away. I am going to Withdraw 40K USD as my items sell.
I am sure that small amount means nothing to you, but it does to me. Your death as a game is coming if you keep treating your otherwise loyal customers this way.
I could hope that just one person at PC or MA would step up here, but I am not going to hold my breath.
Cut and paste answers from our Mexican Support staff that probably don't even speak English just doesn't cut it.
MA claims that there was no ammo consumed or decay taken in these instances which wasn't true because I proved out that by calculating what I had after each disconnect.
I asked MA to look at their logs, and provide compensation on the loot lost, since this was their error repeatedly. I would have been happy with anything, and an acknowledgement that they took responsibility for what happened.
The ticket sat for a year despite my repeated requests, and 1 year almost to the day they closed it saying they could provide no further information.
How can you say you provide customer service when 1.5 years later you just close out a ticket with no answer. You take the strategy of letting it get old enough so you can just walk away.
Well guess what PC and MA, it's my turn to walk away. I am going to Withdraw 40K USD as my items sell.
I am sure that small amount means nothing to you, but it does to me. Your death as a game is coming if you keep treating your otherwise loyal customers this way.
I could hope that just one person at PC or MA would step up here, but I am not going to hold my breath.
Cut and paste answers from our Mexican Support staff that probably don't even speak English just doesn't cut it.
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