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  1. #1
    Hatchling BerryCrush's Avatar
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    Angry No PEDS After Doing a Depo!!!!

    Hello Everybody!!!

    After installing this new update, I try to do a small deposit in game and I got a server error, so then I went to the main page on the web to do the deposit there, it took a while and supposedly the transaction went successfully, but the peds are no where to be found Also the transaction is not even recorded on my transaction history, so I don't know what the heck is going on. I send a support ticket but who knows when I will get a reply from them. I wonder why I got the message that the transaction went successfully but is not shown on my transaction history and the money are gone from my credit card?
    Berry Crush

  2. #2
    Chaotic Good
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    Mega's Avatar
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    Hope the deposit comes through Crush!

    Glitch in the matrix?

  3. #3
    Hatchling BerryCrush's Avatar
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    Yea, I hope so too
    Berry Crush

  4. #4
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    JSeven Jay Allen
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    Look on your credit card site for the 8 digit number next to the transaction once its posted. Send that in a support case and the problem should be fixed fairly quickly. Hopefully you can do that online and not have to wait for a paper statement.

  5. #5
    Hatchling BerryCrush's Avatar
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    Quote Originally Posted by JSeven View Post
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    Look on your credit card site for the 8 digit number next to the transaction once its posted. Send that in a support case and the problem should be fixed fairly quickly. Hopefully you can do that online and not have to wait for a paper statement.
    Yea I already did and took a screenshot as proof and send it with the support case, so lets see how they can fix this.
    Berry Crush

  6. #6
    Stalker Talania's Avatar
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    Talania Tal Indigo
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    Check your e-mail too and verify if you were sent one to show that you were given the peds in game. When I had the error problem a while ago it took the funds from my account but no e-mail was sent. The e-mail is generated on EU's side while the money taken from your account is done through the payment service.
    Entropia Universe (P.E.) Account Created 2008-11-23

  7. #7
    Hatchling BerryCrush's Avatar
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    Quote Originally Posted by Talania View Post
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    Check your e-mail too and verify if you were sent one to show that you were given the peds in game. When I had the error problem a while ago it took the funds from my account but no e-mail was sent. The e-mail is generated on EU's side while the money taken from your account is done through the payment service.
    I check my email and nothing was sent there and still got no reply from the support either
    Berry Crush

  8. #8
    Stalker Talania's Avatar
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    Quote Originally Posted by BerryCrush View Post
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    I check my email and nothing was sent there and still got no reply from the support either
    If you normally get an e-mail after doing the deposits then that means MA never saw the transactions on their end. You will need to request a refund including any bank fees from MA.
    Entropia Universe (P.E.) Account Created 2008-11-23

  9. #9
    I had same kind of problem few weeks ago, problem was solved fast by the support (<24h)

    Problem was not exactly the same but the situation was at the end the same (funds were blocked on my visa card and i did not get any funds ingame)

    https://www.planetcalypsoforum.com/f...draw-LOL/page2

  10. #10
    Prowler Zenzile's Avatar
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    Its a pain in the ass but it happens to all of us. MA fixes it quick which is nice!

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