Hey all! First off, my apologies if I placed this thread in the wrong section, i was having some trouble diserning the best place for this.
I've been a playing and paying member of EU since 2012 and up until recently, was on a break from it. Mainly due to RL issues getting in the way. A couple months ago i tried to log in, to find my account locked. I contacted support via the live chat line, they told me to do a support case. I did that, and after around two weeks of watchign my email daily, I just stopped looking. I looked again today, which is roughly two months later, and i STILL havent recieved an email from support, nor can I find any evidence that said support case was indeed sent in. When i go to my support cases section on the entropia website, it doesnt even show it! ><
Is there some viable way to contact them to give me access to my account? I feel this is sort of unacceptable behavior from a company, but that's from the outside looking in, who knows what may of gone wrong from then to now. Accidents happen.
If anyone has any advice, I'd be eternally grateful, seeing as support cases dont get through, im all ears to alternative methods of gaining their attention
I've been a playing and paying member of EU since 2012 and up until recently, was on a break from it. Mainly due to RL issues getting in the way. A couple months ago i tried to log in, to find my account locked. I contacted support via the live chat line, they told me to do a support case. I did that, and after around two weeks of watchign my email daily, I just stopped looking. I looked again today, which is roughly two months later, and i STILL havent recieved an email from support, nor can I find any evidence that said support case was indeed sent in. When i go to my support cases section on the entropia website, it doesnt even show it! ><
Is there some viable way to contact them to give me access to my account? I feel this is sort of unacceptable behavior from a company, but that's from the outside looking in, who knows what may of gone wrong from then to now. Accidents happen.
If anyone has any advice, I'd be eternally grateful, seeing as support cases dont get through, im all ears to alternative methods of gaining their attention