John B Knight
Elite
- Joined
- Jul 9, 2007
- Posts
- 4,256
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- Titans of Space
- Avatar Name
- John Black Knight
Over a year ago i purchases the avatar statue deed for twin peaks main - while the auction was still running i sent in some questions to clarify the sales criteria - however i didnt get an 'answer' until 9 month after i already had won the auction. And now i seemingly having been passed on to email communication i dont really seem to get any customer service either for a product i payed for over a year ago...
Any suggestions on how to get anyone from mindark to respond to the issue before another year passes ?
(PS:Im still waiting for 6 and a half years now for the remaining features to my spaceships that i payed for in 2011 - but at least i got something to use meanwhile in that case...)
I hope mindark at some point will realise that customer communication especially when you cant/or dont want to deliver a product on time (or in the same year for that matter) is not a bad thing.
Here is the exchange:
---------------------------------------------
(mail to: Rec)
-----------------
Hello, the below part is from my support case regarding question on how to claim my avatar statue deeds and which customization/operation/handling/trade/upgrade options are avaiable for it. I originally asked those question a year ago and have not received an answer as to any specifics about my avatar statue deed (the case was closed with a final reply that didnt answer any of my questions after 9 months and refered me to write you an email).
So before i make my mind up on how i want my statue to look - could you please answer my questions from below ?
Thanks in advance.
John Black Knight
--------------------------------------------------------------------------------------
Hello, i wanted to ask a few questions regarding the avatar statue deeds while there is still time to bid on them.
Will the final appearance be a 3D avatar statue like can be seen at celeste habour on arkadia or will the appearance stay the same as current one with 4 sides just showing a facial impression ?
Will it only be avatars that can be displayed or could be be a spaceship/mothership with respective message about its crew/service as well ?
Will the message and 3D object be adjustable at a later point in time ? eg. graphics engine change or avatar appearance change
Will it be possible to purchase additional features to the statue ? eg. 1-3 itempoints to mount a pc content sign on to it
Will the deeds remain in playerpossession after the statues have been customized and be tradeable ?
Thanks for your time.
Kind regards
John
----------------------------------
Hi Black,
Thank you for contacting us and please accept our truthful apologies for not being able to reply in time.
They are now starting to make all the arrangements for the statues, and need a some information to start with.
Please choose the option below that is best suited for you.
Hunter = Avatar holding a rifle
Miner = Avatar hold a Finder.
Mindforce = Avatar using Mindforce
Crafter = Avatar holding crafting tools
Trader = Avatar holding scales
Email your answer to Rec@mindark.com and they will start the process.
Support will not be able to answer any further information about this and we suggest that you reach out to Rec if you have any inquiries.
Thank you for your patience and understanding.
Kind regards,
Hank | Entropia Universe Support
--------------------------------------------------------------------------------------------------
Obviously i wouldnt just name one of the above listed criteria without any response to my previous questions - as i might end up with a 'cheap shot/solution' in return before i can specify.
Sorry for the rant but i really would love if they would reply to me at some point regarding the purchase that i made and never received.
Hope they will resolve all open sales matters of the past before selling again something that isnt rdy for sale and especially improve on their customer communications (like getting a reply in the same month even when its an 'inconvenient' topic would be a start)
Any suggestions on how to get anyone from mindark to respond to the issue before another year passes ?
(PS:Im still waiting for 6 and a half years now for the remaining features to my spaceships that i payed for in 2011 - but at least i got something to use meanwhile in that case...)
I hope mindark at some point will realise that customer communication especially when you cant/or dont want to deliver a product on time (or in the same year for that matter) is not a bad thing.
Here is the exchange:
---------------------------------------------
(mail to: Rec)
-----------------
Hello, the below part is from my support case regarding question on how to claim my avatar statue deeds and which customization/operation/handling/trade/upgrade options are avaiable for it. I originally asked those question a year ago and have not received an answer as to any specifics about my avatar statue deed (the case was closed with a final reply that didnt answer any of my questions after 9 months and refered me to write you an email).
So before i make my mind up on how i want my statue to look - could you please answer my questions from below ?
Thanks in advance.
John Black Knight
--------------------------------------------------------------------------------------
Hello, i wanted to ask a few questions regarding the avatar statue deeds while there is still time to bid on them.
Will the final appearance be a 3D avatar statue like can be seen at celeste habour on arkadia or will the appearance stay the same as current one with 4 sides just showing a facial impression ?
Will it only be avatars that can be displayed or could be be a spaceship/mothership with respective message about its crew/service as well ?
Will the message and 3D object be adjustable at a later point in time ? eg. graphics engine change or avatar appearance change
Will it be possible to purchase additional features to the statue ? eg. 1-3 itempoints to mount a pc content sign on to it
Will the deeds remain in playerpossession after the statues have been customized and be tradeable ?
Thanks for your time.
Kind regards
John
----------------------------------
Hi Black,
Thank you for contacting us and please accept our truthful apologies for not being able to reply in time.
They are now starting to make all the arrangements for the statues, and need a some information to start with.
Please choose the option below that is best suited for you.
Hunter = Avatar holding a rifle
Miner = Avatar hold a Finder.
Mindforce = Avatar using Mindforce
Crafter = Avatar holding crafting tools
Trader = Avatar holding scales
Email your answer to Rec@mindark.com and they will start the process.
Support will not be able to answer any further information about this and we suggest that you reach out to Rec if you have any inquiries.
Thank you for your patience and understanding.
Kind regards,
Hank | Entropia Universe Support
--------------------------------------------------------------------------------------------------
Obviously i wouldnt just name one of the above listed criteria without any response to my previous questions - as i might end up with a 'cheap shot/solution' in return before i can specify.
Sorry for the rant but i really would love if they would reply to me at some point regarding the purchase that i made and never received.
Hope they will resolve all open sales matters of the past before selling again something that isnt rdy for sale and especially improve on their customer communications (like getting a reply in the same month even when its an 'inconvenient' topic would be a start)