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  1. #1

    D3D Error after VU17 release.

    My Support Cases

    Error loading game after new VU17.

    2019-12-04 15:10 You wrote:

    Playing entropia on my laptop worked just fine before.
    Update went ok, but after starting client loader and then try to start the game I just get this error:

    D3D ErrorCould not find any copatible Direct3D device.)

    I have a Geforce GTX860M graphic card.
    I run windows 10,DirectX 12, uppdated graphic drivers.
    I uninstalled entropia reinstalled it but still gets the same error message.
    Dxdiag says all is fine, no problem also device manager says all fine.


    2019-12-05 14:45 Entropia Universe Support:

    Hi enzo,

    Thank you for contacting us.

    We suggest that you do a complete uninstall of Entropia Universe, once you have done so, please make sure that there are no remaining folders and files from your previous install, please follow these steps below.

    First off, uninstall Entropia Universe, make sure that there are no remaining files from the previous install. Please check the folders, Program, Program (x86) or (x64) and the hidden Folder "ProgramData" for any remaining Entropia Universe Files.

    In order to show hidden folders in your local disc, Open File Explorer from the taskbar. Select View - Options - Change folder and search options. Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and press "OK".

    Then visit our website and download a new installer, since it has been updated and improved and install the client.

    Do not hesitate to reply to this case if the issue persists afterward.

    Thank you for your patience.

    Kind regards,
    Jeff | Entropia Universe Support


    2019-12-05 20:46 You wrote:

    Ok, so I uninstalled and reinstalled one more time, only thing that was left after uninstall was a empty folder that I deleted.
    And yes I have show hidden files visible.

    I also updated graphic driver to lates.

    I still get the exact same error.
    D3D ErrorCould not find any copatible Direct3D device.)

    Other games works fine and so did EU before VU17.


    -------------------------------------------------------------------

    Anyone here has an idea how to fix this?

  2. #2
    Old Alpha Liu's Avatar
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    Killashandra Liu Ling
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    Did you try a CCleaner and clear registry of all irrelevant entries ?
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  3. #3
    Elite Hijacker27's Avatar
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    Since its a laptop, probably has an integrated graphics card and a dedicated. Sometimes it'll try to run the game on the integrated, try going into your nvidea control panel and manually setting entropia universe to use the nvidea gpu only.

  4. #4
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    Lizzy Demon Storm
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    I too had issues with the new VU and only this morning was able to play with the help of a friend.

    For me I think it was the issue that the installer did not make the folder "C:/ProgramData/Entropia Universe" (we're still not sure why or how) The way we fixed it was by sending me a zipped version of it and extract it there before starting a new instal.

    Its a very specific problem that I had, so no guarantee you have the same issue, but check if there's stuff there. I may be able to give you the link to the zip file I received if the sender approves of it.

  5. #5
    Quote Originally Posted by Lizzy Storm View Post
    This quote is hidden because you are ignoring this member. Show Quote
    I too had issues with the new VU and only this morning was able to play with the help of a friend.

    For me I think it was the issue that the installer did not make the folder "C:/ProgramData/Entropia Universe" (we're still not sure why or how) The way we fixed it was by sending me a zipped version of it and extract it there before starting a new instal.

    Its a very specific problem that I had, so no guarantee you have the same issue, but check if there's stuff there. I may be able to give you the link to the zip file I received if the sender approves of it.

    Yes Lizzy, I have that folder and subfolders in it.

    Thanks for help

  6. #6
    Quote Originally Posted by Hijacker27 View Post
    This quote is hidden because you are ignoring this member. Show Quote
    Since its a laptop, probably has an integrated graphics card and a dedicated. Sometimes it'll try to run the game on the integrated, try going into your nvidea control panel and manually setting entropia universe to use the nvidea gpu only.
    Yes I dident mention it has integrated as well but I allready tried to change settings in nvidia control panel to force EU to use nvidia card, but dosent work, I tried that both before and after new drivers for the card.

    Thanks for trying to help Hijacker

  7. #7
    Quote Originally Posted by Liu View Post
    This quote is hidden because you are ignoring this member. Show Quote
    Did you try a CCleaner and clear registry of all irrelevant entries ?
    Will try that, thanks for help

    Edit: Did run the cc cleaner, both clean up registry and junkfiles, but it dident help me get in to the game, still get the sae D3D Error...
    Last edited by Chris Enzo; 12-08-2019 at 23:45.

  8. #8
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    Georgi Inqubus Sveshtarov
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    failed to create D3D device

    Sadly, I now can admit I'm in the same situation as you Enzo .. just finished the reinstall after fallowing all advice from above and still got the failed to create D3D device .. I' m totally desperate . Thanks guys for all tips !

  9. #9
    Elite Ace Flyster's Avatar
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    Dave Ace Flyster
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    Same problem here, d3d error

    Rgds

    Ace
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  10. #10
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    Do all people having this issue have Nvidia graphics?

    Some more details about hardware \ driver version may help Mindark find out what is causing this issue.


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