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  1. #1
    Alpha The Abomb's Avatar
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    When is Maintenance Going be Broadcast so we Know

    Just curious as I lost my connection like many of you unaware that maintenance was coming as I am in the middle of hunting. When is MA going to make this known that servers are going down? They put all the system functions in the middle of the screen in RED that we didn't ask for but still we have no idea that servers are going down!!

    Ohhh but wait they announce it in the main tab, which no one has open EVER while they are playing the game!!!! We have the system tab open and in there we usually are following skills or what ever else you opted for that tab. Or maybe you are engaged in Private messages with people because oh yea this is an MMO.

    Furthermore why not broadcast it in every dam tab and on the middle of the screen. Servers are going down!! Does MA enjoy support tickets asking for refunds on PED because the players weren't made aware because server maintenance is poorly handled??

    Put the server going down broadcast where EVERYONE can see it!!!!

    Quote Originally Posted by The Abomb View Post
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    It's really easy to miss server maintenance then MA gets bogged down with support tickets because of PED lost since this is a real cash MMO. Doesn't that sound silly? Yes it is.
    This really isn't a hard fix please and thanks
    Last edited by The Abomb; 02-14-2020 at 13:30.
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  2. #2
    Alpha Spacejanitor's Avatar
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    Good point! They switched it around completelly. Instead we get these annoying "RED LETTERS" constantlly whilst hunting. Yet it should only be for "servers Going Down", messaage.

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  3. #3
    Guardian unufain8's Avatar
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    You can choose what you read in system tab. And servers going down in middle of hunt? You have 1h to finish it.

  4. #4
    Alpha The Abomb's Avatar
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    Quote Originally Posted by Spacejanitor View Post
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    Good point! They switched it around completelly. Instead we get these annoying "RED LETTERS" constantlly whilst hunting. Yet it should only be for "servers Going Down", messaage.
    Bingo!!!
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  5. #5
    Alpha The Abomb's Avatar
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    Quote Originally Posted by unufain8 View Post
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    You can choose what you read in system tab. And servers going down in middle of hunt? You have 1h to finish it.
    I was in the middle of killing a mob and didn't know servers were going down, like many other players didn't see the 1 hour notice or any other notice of servers going down because they do a poor job of notifying the players because this happens every dam server maintanence where it is a surprise to the players.

    What would just be swell is if they removed the dam red hunting actions we get in the middle of the screen that no one wanted and put that back into system tab. Then for MA to actually do a real BROADCAST notifying the community that indeed server will be going down so the players know. Then they can adjust their gameplay and plans accordingly.

    If players don't know about server maintenance then they don't know. Then they have to put in a support case which just creates more work for support and MA.

    Thanks
    The Abomb now has Expert Wood! Level 48 Resource Gatherer - 5,564 RG Skill points
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  6. #6
    Elite Alainax's Avatar
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    Why would you not read main chat? You can set it to just be local or whatever you like.

    I think them posting regular messages in everyoneís main chat is suffice, itís hardly their fault if you donít read your main chat.

    I do agree however that maybe the last 5 min warning should pop up in the red on screen writing, as a final warning I guess.
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  7. #7
    Alpha The Abomb's Avatar
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    Quote Originally Posted by Alainax View Post
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    Why would you not read main chat? You can set it to just be local or whatever you like.

    I think them posting regular messages in everyone’s main chat is suffice, it’s hardly their fault if you don’t read your main chat.

    I do agree however that maybe the last 5 min warning should pop up in the red on screen writing, as a final warning I guess.
    I think we can all agree that server notifications shouldn't be based on the hopes of what tab you have open or reading.

    I think we can all also agree that it should be obvious and impossible to not see something as important as server maintenance happening in a real cash MMO.

    Literally every other game I play when there is server maintenance there is a warning in the log in screen logging into the game! Then there is a siren and giant red notification in the middle of the screen every 15 mins so you can't miss it.

    Finally I think we can all agree this is a simple fix for MA to make sure the players are aware of maintenance.

    It's really easy to miss server maintenance then MA gets bogged down with support tickets because of PED lost since this is a real cash MMO. Doesn't that sound silly? Yes it is.
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  8. 02-14-2020, 12:17
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    2.2 - Insults/Flaming

  9. #8
    Alpha The Abomb's Avatar
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    [Removed response to deleted post]

    These post against the common sense idea that everyone should know server maintenance is coming is astounding. I swear it's like people just get on here to disagree even though its common sense that what is in place isn't working for players. Ohhh it's on FB does that help? NO! Do they have a twitter should I be on there too? NO! It's people like you derailing threads on good suggestions that would help the players and MA that is the problem. Was anything I said in the OP wrong or a bad idea that takes tons of resources from MA? No it actually saves MA time in support cases!

    You know what I do have is 4 Support cases all from server maintenance where MA has to take the time to go into the system and figure out the PED I lost and refund me because I didn't know the server is going down. (Which they kindly did return the PED as it is indeed the systems fault) This happens to myself, my friends and many other players. How many more support cases do they have now with all the other players that didn't know? It adds up so tell me who is wasting time? Seems like support and MA have extra work.

    This isn't rocket science just make it better! If you are arguing against making this poorly in place notification system better than you are in fact a troll. I know about maintenance in my other games on the log in screen the night before and it is impossible in game to not see the servers going down alert. It's common best practices for any business to run that way. Fixing this extremely poor server notification system is common sense and obviously not hard. It helps everyone including MA.

    Yikes
    Last edited by Ludvig|MindArk; 02-15-2020 at 13:45.
    The Abomb now has Expert Wood! Level 48 Resource Gatherer - 5,564 RG Skill points
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    I am growing Strongah with the Force - 4,920 Force Merge

    Being Realistic is the most traveled road to Mediocrity.

  10. #9
    Quote Originally Posted by The Abomb View Post
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    This isn't rocket science just make it better! ... It helps everyone including MA.

    Yikes
    I agree with Abomb on this (but waves cheerfully to Alaina while doing so...). We're still getting stupid failed mentoring notifications and other stuff in red, but not about servers going down. Maybe not necessary every five mins for a whole hour, but certainly the last 15 mins would be nice!
    Also, surely it's a system message, so should appear at least there too. Personally, I'd still have problems necessarily seeing it there as a pilot who might have ship repair notifications flying past, but I'd imagine for most people it would be a really easy improvement for MA to make.

    Obviously, the list of possible improvements to the interfaces is long - like letting us choose to deselect those repair greens. How about getting the SOLO loot to actually come up if selected (maybe as separate chat), as was in vu notes from some time ago, but never appeared to work? OR... let us loot from a team while solo in it...

  11. #10
    Alpha The Abomb's Avatar
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    Quote Originally Posted by jetsina View Post
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    I agree with Abomb on this (but waves cheerfully to Alaina while doing so...). We're still getting stupid failed mentoring notifications and other stuff in red, but not about servers going down. Maybe not necessary every five mins for a whole hour, but certainly the last 15 mins would be nice!
    Also, surely it's a system message, so should appear at least there too. Personally, I'd still have problems necessarily seeing it there as a pilot who might have ship repair notifications flying past, but I'd imagine for most people it would be a really easy improvement for MA to make.

    Obviously, the list of possible improvements to the interfaces is long - like letting us choose to deselect those repair greens. How about getting the SOLO loot to actually come up if selected (maybe as separate chat), as was in vu notes from some time ago, but never appeared to work? OR... let us loot from a team while solo in it...
    This is exactly what I am talking about and it's frustrating, so thank you for the welcomed constructive post. Then it gets doubly frustrating when literally asking for a very simple request it is met with unnecessary arguments. Then we wonder why nothing gets done in game by the Devs, even the most simple things. Literally everyone would benefit from this, it hurts no one. When it's obvious the current system that was implemented isn't working right, so fixing the error messages in Red and having an actually decent notification system is hardly asking for the moon. It's just making Entropia better.
    The Abomb now has Expert Wood! Level 48 Resource Gatherer - 5,564 RG Skill points
    I am Bruce Lee - 6,414 Martial Arts
    I am growing Strongah with the Force - 4,920 Force Merge

    Being Realistic is the most traveled road to Mediocrity.

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