No Reply On support Case

Hi.

Anyone know how to contact support if support case is not getting any answer. Last reply from support was on 27 Dec 2019.

any email or phone ?

crazyqpp said:

Hi.

Anyone know how to contact support if support case is not getting any answer. Last reply from support was on 27 Dec 2019.

any email or phone ?

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Well there's live support on the account page (and also on Discord I think?)

Also, you could just put in a new support case, that's usually what people do

Legends said:

Well there's live support on the account page (and also on Discord I think?)

Also, you could just put in a new support case, that's usually what people do

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2nd support case was created on 12 Feb. No reply on that either.

Remake your support case under financial thing, you will get a fast reaction

Killahbee said:

Remake your support case under financial thing, you will get a fast reaction

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Both cases are in Account & Fund Transfer already.

Thanks for the reply

i one waited 1.8 years on a reply to a support case so id say there is still time

2020-03-12 04:48 You wrote:


Hello again. I am not asking for any information. I am only asking that you reply to his support case. I know i am only increasing your work load by submitting a new ticket but we are desperate to see any kind of response from support.

He has been waiting for almost 3 months for the issue to be resolved.

Once again his support case ID:380013. Please respond to it.

Regards
Ali
2020-03-12 07:14 Entropia Universe Support:


Hi,

We thank you for contacting us.

However, as clearly stated in the support section, we can only reply to issues which directly involve the account of the author of the support ticket.

Information about other accounts than your own will not be published or discussed.

Kind regards,
Entropia Universe Support

I have experienced almost always same day answer from support to a new ticket, or next work day when i created one at weekend.
2nd-3rd etc answer for the same case usually took more, but still 1-3 days.
So EU have the best support i ever experienced.

When i was bored on my workplace, i have read tons of old topic's, and most of the "no answer from support" topic's were about shady things peoples did, however we cant be sure ofc, as we dont know what was in that ticket.

I think if they wanted to, or able to answer your ticket, it would be answered already.

Anyway, good luck to solve it.

Hego Damask said:

When i was bored on my workplace, i have read tons of old topic's, and most of the "no answer from support" topic's were about shady things peoples did,

I think if they wanted to, or able to answer your ticket, it would be answered already.

Anyway, good luck to solve it.

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I like the way you think. Good Job.

Hego Damask said:

however we cant be sure ofc, as we dont know what was in that ticket.

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I don't think support would appreciate making the unsolved case public.