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  1. #21
    Old Alpha Darth Revan's Avatar
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    Quote Originally Posted by mspatterson View Post
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    Its been since noonish thursday not Friday and it crushed rt events that were planned as well for a 5sec fix. Theres nothing to re-evaluate they are lackluster in support to the extreme. And what do you mean "I can still play the game"?? I run a warp service that many rely on. Im currently unable to come through for them and its a problem. I don't even want to log in or I spend the entire time explaining why I cant perform my duties.. I hardly call that playing..
    You can still do plenty of other things in this game in the meantime and i'm sure your clients can understand that it's out of your hands. If it happend thursday noonish, then its been 1 full business day, obviously you expect them to be on their hands and knees to serve you. The way things are in this world right now with Covid-19, i would not be surprised if response times get a lot longer, no doubt MA is putting together some sort of plan which may have already gone into place. Either way there hasn't been a long enough time passed for this sort of behaviour.

    But enough wasting time on this thread, I hope MA help you out of this situation as soon as they are able to, but i hope more that their staff are keeping themselves safe.

  2. #22
    Alpha mspatterson's Avatar
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    Quote Originally Posted by Darth Revan View Post
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    You can still do plenty of other things in this game in the meantime and i'm sure your clients can understand that it's out of your hands. If it happend thursday noonish, then its been 1 full business day, obviously you expect them to be on their hands and knees to serve you. The way things are in this world right now with Covid-19, i would not be surprised if response times get a lot longer, no doubt MA is putting together some sort of plan which may have already gone into place. Either way there hasn't been a long enough time passed for this sort of behaviour.

    But enough wasting time on this thread, I hope MA help you out of this situation as soon as they are able to, but i hope more that their staff are keeping themselves safe.
    I do really appreciate your concern for my situation. Its not my 1st ticket I have several estate questions unanswered for 3+ weeks and a more serious legal type question that's been unanswered for a year and a half! Answered with "im sorry I don't have that kind of information" is acceptable... completely unanswered is unacceptable!

    If theyre out of office due to corona then maybe put a notice on the loader or something or let us know. Its not hard to post on forum even with a cell phone!
    Last edited by mspatterson; 03-16-2020 at 13:45.

  3. #23
    Alpha mspatterson's Avatar
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    wow still nothing!

  4. #24
    Prowler theProphet's Avatar
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    tomorrow is tuesday at least, in case anyone's still left at MAHQ in these corona times...
    Free from desire, you realize the mystery. Caught in desire, you see only the manifestations. Yet mystery and manifestations
    arise from the same source. This source is called darkness. Darkness within darkness. The gateway to all understanding. 道德經 老子
    Eyes closed -.-

  5. #25
    Alpha mspatterson's Avatar
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    Quote Originally Posted by theProphet View Post
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    tomorrow is tuesday at least, in case anyone's still left at MAHQ in these corona times...
    yeh im mildly hopeful that MAY fix it.. we shall see.. thank god for automated systems

  6. #26
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    Quote Originally Posted by mspatterson View Post
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    yeh im starting to think it may have halted support.. not a good situation
    Support was already mostly nonexistent.

  7. #27
    Alpha mspatterson's Avatar
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    Quote Originally Posted by atomicstorm View Post
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    Support was already mostly nonexistent.
    agreed... dates back to SARS they never recovered from that... Corona gonna finish them off

  8. #28
    Alpha mspatterson's Avatar
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    Is there no one working there at all?

  9. #29
    Elite narfi's Avatar
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    It is crazy this is still happening years later.
    Back when I was actively running entropiatransport it happened to me multiple times and if I remember right was always fixed by MA resetting the space servers.

    Support, customer service, and lack of intelligent communication are the main reasons I pulled my investments out and just play periodically for fun now.

    To own a warp ship in entropia is a lot of money for a video game, to own a land area is a lot of money in a video game. MA does not support or respect those who have invested their valuable hard earned cash into supporting their game and their player base.

    We see it time and time again, unfortunately we each have our breaking points :/

  10. #30
    Alpha mspatterson's Avatar
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    Quote Originally Posted by narfi View Post
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    It is crazy this is still happening years later.
    Back when I was actively running entropiatransport it happened to me multiple times and if I remember right was always fixed by MA resetting the space servers.

    Support, customer service, and lack of intelligent communication are the main reasons I pulled my investments out and just play periodically for fun now.

    To own a warp ship in entropia is a lot of money for a video game, to own a land area is a lot of money in a video game. MA does not support or respect those who have invested their valuable hard earned cash into supporting their game and their player base.

    We see it time and time again, unfortunately we each have our breaking points :/
    Ya I had it fixed once before in like 2015.. support literally got on pm'd me, asked a few questions and BAM fixed it! They have no respect for any investors because they already have they're money in pocket from the original purchasers! now its just between players with MU. Support is just a thorn in they're side! An expense they can do without!

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