First, my account was hacked and stolen. After a few months I get blocked. "As it is clearly stated on the Terms of Use §2.1, you are only allowed to register one active account; therefore this account has been locked." Afterwards I submitted the documents for verification. Now I don't receive a response from support when I try to create a new ticket. They close him and ask him to write a letter in which he has been ignoring me since March 26, 2023. Will my account simply be deleted after 365 days?