- Joined
- Feb 7, 2005
- Posts
- 5,221
- Location
- Sweden
- Society
- Magnum Opus
- Avatar Name
- Xaero e-lite Cynque
* TL;DR at the bottom in BOLD
So 7 months ago I started having trouble with my gold card and card reader. The reader itself displayed only half numbers, with the bottom half missing.
I opened a case and explained what was wrong and that I need a new set.
A month passed and no reply on the ticket, I updated it and explained that the issue has turned critical as I can only guess the correct numbers that is displayed. Fortunately I have become very good at it and succeed almost every time.
Another month passed and I updated the ticket again asking what is going on. At this point I tracked down the manufacturer of the card reader itself and managed to get hold of a stock reader. As we have already figured out before, it is only the key on your card which is unique, the reader itself is generic.
This solution worked for a few weeks, the new reader was generating fully visible codes. My next problem is that the card was so worn out, it has now started to fail to generate codes every other time. And being a (L) card, it can not be repaired.
I updated the support case yet again with this information. Still no reply.
As situation became worse, I collaborated with a branch colleague for the next few weeks that passed, and we successfully hacked and cloned my old gold card key to a new generic card, which I am now using. By the way, the security on this outdated 2-factor authentication is a joke. MA should really update the system, but this is another topic.
Anyhow, * TL;DR, long story short, my ticket regarding this is now pushing on 7 months with no reply! What are you guys worst support ticket age?
So 7 months ago I started having trouble with my gold card and card reader. The reader itself displayed only half numbers, with the bottom half missing.
I opened a case and explained what was wrong and that I need a new set.
A month passed and no reply on the ticket, I updated it and explained that the issue has turned critical as I can only guess the correct numbers that is displayed. Fortunately I have become very good at it and succeed almost every time.
Another month passed and I updated the ticket again asking what is going on. At this point I tracked down the manufacturer of the card reader itself and managed to get hold of a stock reader. As we have already figured out before, it is only the key on your card which is unique, the reader itself is generic.
This solution worked for a few weeks, the new reader was generating fully visible codes. My next problem is that the card was so worn out, it has now started to fail to generate codes every other time. And being a (L) card, it can not be repaired.
I updated the support case yet again with this information. Still no reply.
As situation became worse, I collaborated with a branch colleague for the next few weeks that passed, and we successfully hacked and cloned my old gold card key to a new generic card, which I am now using. By the way, the security on this outdated 2-factor authentication is a joke. MA should really update the system, but this is another topic.
Anyhow, * TL;DR, long story short, my ticket regarding this is now pushing on 7 months with no reply! What are you guys worst support ticket age?
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