To Neil ... I didn't say to hide anything, but experiences get "hashed over and over" because the same issues come up and everyone having the experience is sharing that they too are having the issue that needs to be fixed.
You also don't have to school me about human nature, my background credentials certify me to know plenty about it, even to the point of teaching it at the college, which is why I know that people will gravitate toward the negative, because it affects them in a more frustrating way.
However, we're talking about a game with a real money economy, which will flair up frustration faster than anything else, so it's quite common that discussion stems around the frustrations of an unstable environment, but this has been going on for a long time, and not just recently, so it's understandable that people would be upset about the frequent crashes, and many other things that just make game-play more a hassle than it has to be.
It's rather difficult to balance criticism with the good that goes on in the game, because what most posters put into print at this forum about poor experiences has validity, and something a lot have in common. This is supposed to be just the official Calypso forum, but the community generally treats it like it's still the old Entropia (all universe) Forum, so a lot gets posted because they want the information to be known, and it doesn't help that MA personnel post here (and the new Entropia Forum) and no other forum either, so that too is frustrating.
You want to talk about human nature? When 711 created the new Entropia Forum about 3 or 4 months after selling the data base to FPC, I knew that people would not gravitate there and build a new data base, because everything is here, and it's not all Calypso either - there's a lot of general information that would serve all planets. Players stayed here because for years they helped build the data base, and there's a familial atmosphere - that's human nature at play - and things get confused at times, but understandably so. The "all universe" content forums are really not being used that much at all, and with MA communicating here, that creates a problem too, so it gets frustrating.
I already said this game isn't all bad, but there's a whole lot wrong with it that needs fixing, and I've noticed attempts at distraction through better communication and posts about future content. Give the community something shiny and new and it keeps them quiet for a while. I'm glad there's more connecting and requesting to know what bugs you want fixed - there's only one answer - all of them.
Players want results, and they deserve them, but when a bug is fixed, there's really nothing to go on and on about. It means that the developer is doing their job, but when bugs hang around a long time, it's a natural sequence of events that there will be more negative than positive.
I've done an incredible amount of positive work in this community, and made plenty of contributions to this universe, and have written extremely upbeat stuff about our game, but no matter how beautiful the graphics are, or what kind of castle you can build in your own sandbox, the last thread of hope for many is wearing pretty thin, and we've waited a very long time for stability and respectable game-play without all of the same issues showing up all the time, but it just doesn't happen.
People would write more positive things if they were given a game they deserve - I don't think they have yet.
EDIT:
There's plenty at multiple EU websites to give a perspective player information about this game and whether they want to give it a chance or not, and they get it from the players with the experiences because they are the best sources of whether it's worth it or not.