When you submit a withdrawal request, the PED amount you wish to withdraw is immediately transferred from your PED Card and temporarily set to “Reserved” status until your request has been reviewed and processed. You will therefore notice an immediate reduction in your PED card balance.
All withdrawal requests are handled manually in order of their submission date. If all your bank account details are correct and your request is approved, the payment is sent within approximately 50 business days from the registration date. The processing time may vary during the year depending on the actual demand at that time.
The time frame between submission of a withdrawal request and payment is primarily due to the risk of chargebacks. The large majority of deposits are made via credit cards, while withdrawals are made directly to the account holder's bank account. Chargebacks can be submitted up to six months after deposit, but most frauds are discovered within two month. After 50 business days, the risk of chargebacks is minimal while giving MindArk time to perform internal security checks.
You can follow the progress of your withdrawal request in your Transaction History in My Account in the Account Pages (
https://account.entropiauniverse.com/). When your withdrawal has entered "Committed" state, it means that your request has been approved and the funds have been transferred to the bank account you have registered and should arrive within 3-5 business days.