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Joakim|MindArk

Joakim|MindArk

Former MindArk Official
Joined
Jun 10, 2013
Posts
65
Hello people!

We recognize that there has been an increasing number of reports related to login- lag- and availability- issues. MindArk take this problem very seriously and have for this reason started an investigation to reduce these issues and improve the player experience. But in order to do this more efficient we would like to invite you players to share your experiences to track these issues and remove them.
Please send the following information to support@entropiauniverse.com...

Full avatar name
Date?
Time (UTC)?
Location in-game?
Activity in-game?
How did the lag affect your gaming experience?

Checking connectivity instructions:

Windows 7

Start command prompt and paste the following command:
date /T > c:\users\%username%\documents\contest.txt & time /T >> c:\users\%username%\documents\contest.txt & ping -n 10 login.entropiauniverse.com >> c:\users\%username%\documents\contest.txt & tracert 94.31.61.11 >> c:\users\%username%\documents\contest.txt & tracert 178.237.32.78 >> c:\users\%username%\documents\contest.txt

Send an email to support@entropiauniverse.com and attach the file: contest.txt located in your documents folder (c:\users\%username%\documents\)

Windows 8

Start command prompt and paste the following command:
date /T > c:\users\%username%\contest.txt & time /T >> c:\users\%username%\contest.txt & ping -n 10 login.entropiauniverse.com >> c:\users\%username%\contest.txt & tracert 94.31.61.11 >> c:\users\%username%\contest.txt & tracert 178.237.32.78 >> c:\users\%username%\contest.txt

Send an email to support@entropiauniverse.com and attach the file: contest.txt located in the folder (c:\users\%username%\)

If you run a different operating system than Windows 7 or Windows 8 and need help running these commands please contact us and supply your operating system version.

Cheers!

P.S - Can be good to run command prompt as admin if you have any troubles :)
 
Last edited:
Thanks for taking serious care of that problem!

Now everybody don't be lazy and do What Joakim says.
 
Will do, finally taking care of this !

What should be the title of the email?

:yay::yay:
 
Can I send one with a larger number of pings so you get a better idea of the packet loss? How about a fully custom file like say 1000 pings to the second to last hop to one of your ip addresses (assuming the server is not pingable)?
 
Pew Failed Pew Failed Pew Failed Pew Failed Pew Target evaded attack Failed Failed Failed Failed Failed Pew Target Evaded attack Pew Failed Failed Failed Target Evaded Attack Pew Failed Failed Failed Failed... 5% hp left on mob... Lost connection to entropia universe.

... Trying to log in again Avatar is already logged in, please try again in one minute.... 1 min later tries again... Internal error, if this problem persists contact the support department. Exit entropia client, tries again... "Authorizing" 1 min.... "Connection lost"... time 01:00 AM.

This happens quite frequently, worst part is when it happens after you kill mob but don't have time enough to loot it. Then you log back in and bang lost the loot and yep no compensation from you guys since there's no logs of not looted creature of course. (It would help if creatures corpses that hasn't been looted would last longer, to prevent this from happening.

This is only the connection problem, don't get me started with CTD's problems.
On a good day I can get 2-3 CTD's. On a normal day 5+ at least. On a really bad day I can get 10+.

I'm not sure which is more annoying the connection problems or the CTD's. With connection problems you have a chance to survive and finish of that mob before getting disconnected, while CTDs you will get hit for 1 min at least until you can get back in, not to mention the mob will probably be at full health when you log back in if you're even alive. So more decay for you guys :ahh:

This probably answers your last question and I'm pretty sure other people's experiences are similar.
 
Good initiative!

Reply from 94.31.61.12: bytes=32 time=7ms TTL=122
Reply from 94.31.61.12: bytes=32 time=6ms TTL=122
Reply from 94.31.61.12: bytes=32 time=7ms TTL=122
Reply from 94.31.61.12: bytes=32 time=6ms TTL=122
Reply from 94.31.61.12: bytes=32 time=6ms TTL=122
Reply from 94.31.61.12: bytes=32 time=6ms TTL=122
Reply from 94.31.61.12: bytes=32 time=7ms TTL=122
Reply from 94.31.61.12: bytes=32 time=6ms TTL=122
Reply from 94.31.61.12: bytes=32 time=6ms TTL=122
Reply from 94.31.61.12: bytes=32 time=6ms TTL=122

Guess now I know why I'm called a low ping bastard ;)
 
click START and type cmd in the search area then hit enter to get the command prompt.

Not everyone knows what command prompt is :)
 
Send an email to support@entropiauniverse.com and attach the file: contest.txt located in your documents folder (c:\users\%username%\documents\)

What is first prize for the contest? :D
 
Are you aware that in some servers when looking in a certain direction the FPS fell abruptly? See the reports in this thread !!!
 
The original post should be pasted as one long command into a DOS window which is opened by pressing the Windows Key and "R" then typing cmd and pressing Enter.

It stakes a few minutes to output the result to a txt file called "Contest.txt"

If you wish to type each command separately I've listed them below:

Windows 7

Start command prompt and paste the following command:

date /T > c:\users\%username%\documents\contest.txt
time /T >> c:\users\%username%\contest.txt
ping -n 10 login.entropiauniverse.com >> c:\users\%username%\documents\contest.txt
tracert 94.31.61.11 >> c:\users\%username%\documents\contest.txt
tracert 178.237.32.78 >> c:\users\%username%\documents\contest.txt


Dirk
 
Last edited:
Pinging login.entropiauniverse.com [178.237.32.77] with 32 bytes of data:

Reply from 178.237.32.77: bytes=32 time=30ms TTL=119
Reply from 178.237.32.77: bytes=32 time=31ms TTL=119
Reply from 178.237.32.77: bytes=32 time=32ms TTL=119
Reply from 178.237.32.77: bytes=32 time=33ms TTL=119
Reply from 178.237.32.77: bytes=32 time=31ms TTL=119
Reply from 178.237.32.77: bytes=32 time=34ms TTL=119
Reply from 178.237.32.77: bytes=32 time=30ms TTL=119
Reply from 178.237.32.77: bytes=32 time=33ms TTL=119
Reply from 178.237.32.77: bytes=32 time=32ms TTL=119
Reply from 178.237.32.77: bytes=32 time=31ms TTL=119

Hows that?
 
Dirk said:
The syntax is incorrect in the original post, it should be....

Windows 7
Click to expand...

That's not true, I'm also on win7 and had no issues with Joakim's syntax
 
The syntax suggested for Windows 7 is valid for Windows Vista. Just sayin'. (I might well be the only one in the universe still using it :laugh:)
 
Joakim|Calypso said:
Hello people!

We recognize that there has been an increasing number of reports related to login- lag- and availability- issues. MindArk take this problem very seriously and have for this reason started an investigation to reduce these issues and improve the player experience. But in order to do this more efficient we would like to invite you players to share your experiences to track these issues and remove them.
Please send the following information to support@entropiauniverse.com...

Full avatar name
Date?
Time (UTC)?
Location in-game?
Activity in-game?
How did the lag affect your gaming experience?

Checking connectivity instructions:


Windows 7

Start command prompt and paste the following command:
date /T > c:\users\%username%\documents\contest.txt & time /T >> c:\users\%username%\documents\contest.txt & ping -n 10 login.entropiauniverse.com >> c:\users\%username%\documents\contest.txt & tracert 94.31.61.11 >> c:\users\%username%\documents\contest.txt & tracert 178.237.32.78 >> c:\users\%username%\documents\contest.txt

Send an email to support@entropiauniverse.com and attach the file: contest.txt located in your documents folder (c:\users\%username%\documents\)

Windows 8

Start command prompt and paste the following command:
date /T > c:\users\%username%\contest.txt & time /T >> c:\users\%username%\contest.txt & ping -n 10 login.entropiauniverse.com >> c:\users\%username%\contest.txt & tracert 94.31.61.11 >> c:\users\%username%\contest.txt & tracert 178.237.32.78 >> c:\users\%username%\contest.txt

Send an email to support@entropiauniverse.com and attach the file: contest.txt located in the folder (c:\users\%username%\)

If you run a different operating system than Windows 7 or Windows 8 and need help running these commands please contact us and supply your operating system version.

Cheers!
Click to expand...

I can not get this to work, it creates no file nor shows any info on the screen when I run the command. I also had to run the cmd prompt as an admin to get it to run at all.
 
CozMoDan said:
I can not get this to work, it creates no file nor shows any info on the screen when I run the command.
Click to expand...
Same here:
Running it in Windows 7, I don't get anything from the OP's syntax.
And the correction from Dirk results in just a time stamp in the contest.txt.
Which seems to be a bit stingy on the information providing side.

What am I missing? :scratch2:
I may need some help, to help you help us.
 
Lag exists at every 10 to 12 minute mark every hour.

Probably a database backup or maintenance plan job running causing undue stress on poorly indexed tables.
 
Just an update. Was just in the game and the lag is making it un-playable. caylspo time 19:05
 
Reply from 178.237.32.77: bytes=32 time=147ms TTL=118
Reply from 178.237.32.77: bytes=32 time=118ms TTL=118
Reply from 178.237.32.77: bytes=32 time=140ms TTL=118
Reply from 178.237.32.77: bytes=32 time=141ms TTL=118
Reply from 178.237.32.77: bytes=32 time=96ms TTL=118
Reply from 178.237.32.77: bytes=32 time=127ms TTL=118
Reply from 178.237.32.77: bytes=32 time=121ms TTL=118
Reply from 178.237.32.77: bytes=32 time=95ms TTL=118
Reply from 178.237.32.77: bytes=32 time=99ms TTL=118
Reply from 178.237.32.77: bytes=32 time=144ms TTL=118

Welcome to what lag is like for someone overseas like me!
 
Mostly I dont have lag problems however almost every hour, 10-12 minutes past the hour, I experience a lag spike that is anywhere from mild to dramatic. It seems that others do as well.
 
Anyone running McAfee or Symantec antivirus. I've experienced massive network lag while McAfee checks and updates itself.

Changing to %userprofile%\desktop instead of c:\users\%username%\documents will eliminate non default windows installs.
 
Last edited:
Here's my results from a test during the hourly lag period

Wed 06/18/2014
10:09 PM (02:09 ma)

Pinging login.entropiauniverse.com [94.31.61.12] with 32 bytes of data:
Request timed out.
Reply from 94.31.61.12: bytes=32 time=149ms TTL=117
Reply from 94.31.61.12: bytes=32 time=130ms TTL=117
Reply from 94.31.61.12: bytes=32 time=139ms TTL=117
Reply from 94.31.61.12: bytes=32 time=131ms TTL=117
Reply from 94.31.61.12: bytes=32 time=131ms TTL=117
Reply from 94.31.61.12: bytes=32 time=129ms TTL=117
Request timed out.
Reply from 94.31.61.12: bytes=32 time=130ms TTL=117
Reply from 94.31.61.12: bytes=32 time=130ms TTL=117

Ping statistics for 94.31.61.12:
Packets: Sent = 10, Received = 8, Lost = 2 (20% loss),
Approximate round trip times in milli-seconds:
Minimum = 129ms, Maximum = 149ms, Average = 133ms
 
Last edited:
Well this is lightning fast compared to dialup I used for the first 5 years I played
This is from an AT&T wifi hotspot 4g speed

Wed 06/18/2014
10:59 PM

Pinging login.entropiauniverse.com [178.237.32.79] with 32 bytes of data:
Reply from 178.237.32.79: bytes=32 time=183ms TTL=111
Reply from 178.237.32.79: bytes=32 time=200ms TTL=111
Reply from 178.237.32.79: bytes=32 time=172ms TTL=111
Reply from 178.237.32.79: bytes=32 time=200ms TTL=111
Reply from 178.237.32.79: bytes=32 time=195ms TTL=111
Reply from 178.237.32.79: bytes=32 time=187ms TTL=111
Reply from 178.237.32.79: bytes=32 time=195ms TTL=111
Reply from 178.237.32.79: bytes=32 time=193ms TTL=111
Reply from 178.237.32.79: bytes=32 time=196ms TTL=111
Reply from 178.237.32.79: bytes=32 time=198ms TTL=111

Ping statistics for 178.237.32.79:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 172ms, Maximum = 200ms, Average = 191ms

Tracing route to 94.31.61.11.available.above.net [94.31.61.11]
over a maximum of 30 hops:

1 44 ms 49 ms 90 ms
 
For the 5th time in the last 7 days, the lag has started right around 00:00 MA time, currently still laggy for me. The lag does not just come and go, it is constant, i lag out on every mob i shoot. Its almost like some servers or something goes offline at around this time daily and the game starts lagging. How can this be so difficult to figure out when it is constantly happening around the same time daily?!?!

Side note: This lag has started around 00:00 +/- about 2hrs almost 100% of the time for me.
 
seem lag issue it's universal not planetary specific
am I wrong?
Lot of times I'm unable to browse auctions on Caly - NI- RT
and chat looking pretty dead also.
 
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