siXx
Provider
- Joined
- Feb 25, 2008
- Posts
- 101
- Location
- Bulgaria
- Society
- BG t r o p i a - General
- Avatar Name
- Garry siXx Callevra
Hey all,
I`ve decided to ask if any of you have had a problem like this?
There is almost a year I am trying to receive a free GC as per the offer available in EU website... and every time they say they have sent it, but it never reaches my home... not just that, I have requested from them and they(support) were kind enough to approve my request for sending it to my work address , where I receive post from all over the world and also sites like eBay etc.... I never had a lost package!!! Also both of the addresses I gave are in the center of the town I live... which by coincidence is a European Capital (since 2 years ago, but thats not the case ) .
I can not believe that this mystic GC had been lost in the post 4 times already sent to two different addresses.
AND at the end I am forced to pay for my FREE GC !!?! its not the 150 ped ... its a principle meter. Many companies would of send the item FOC with tracking number just because thats how you have to treat a regular customer that have patiently waited a whole 1 year to receive his loyalty bonus
Its just not right....
History for support case 163233
2009-06-08 08:25 You wrote:
Hello,
sorry to bother you again for 4th time in the past year, but I still haven't received my Gold Card!
QUOTE:
"Hi,
We sent the package from us at 2009-02-24 15:57:25 to the address you specified in the earlier case.
You have not received it yet?
Kind regards,
Entropia Universe Support"
I patiently wait even more than 8 weeks, after each support case.
Any chance I will have the opportunity to use one in future ?
Please let me know!
Kind Regards
Georgi /siXx/
2009-06-09 15:42 Entropia Universe Support:
Hi,
Since the parcels are not arriving we can only send you another one by registered mail. Do you want us to send you the gold card kit by registered mail?
Kind regards,
Entropia Universe Support
2009-06-10 07:04 You wrote:
Hello,
and you will charge me for that, right ?
As far as I remember from previous cases, I will have to give you 150 ped for registered mail, is that still the case?
Best Regards
Georgi
2009-06-10 14:33 Entropia Universe Support:
Hi Georgi,
As per our website yes, the fee is still 150 peds for registered mail. If you decided you want it by registered mail kindly request via our website.
Kind regards,
Entropia Universe Support
...any comments , suggestions or a story of a similar case are appreciated...!
Regards
I`ve decided to ask if any of you have had a problem like this?
There is almost a year I am trying to receive a free GC as per the offer available in EU website... and every time they say they have sent it, but it never reaches my home... not just that, I have requested from them and they(support) were kind enough to approve my request for sending it to my work address , where I receive post from all over the world and also sites like eBay etc.... I never had a lost package!!! Also both of the addresses I gave are in the center of the town I live... which by coincidence is a European Capital (since 2 years ago, but thats not the case ) .
I can not believe that this mystic GC had been lost in the post 4 times already sent to two different addresses.
AND at the end I am forced to pay for my FREE GC !!?! its not the 150 ped ... its a principle meter. Many companies would of send the item FOC with tracking number just because thats how you have to treat a regular customer that have patiently waited a whole 1 year to receive his loyalty bonus
Its just not right....
History for support case 163233
2009-06-08 08:25 You wrote:
Hello,
sorry to bother you again for 4th time in the past year, but I still haven't received my Gold Card!
QUOTE:
"Hi,
We sent the package from us at 2009-02-24 15:57:25 to the address you specified in the earlier case.
You have not received it yet?
Kind regards,
Entropia Universe Support"
I patiently wait even more than 8 weeks, after each support case.
Any chance I will have the opportunity to use one in future ?
Please let me know!
Kind Regards
Georgi /siXx/
2009-06-09 15:42 Entropia Universe Support:
Hi,
Since the parcels are not arriving we can only send you another one by registered mail. Do you want us to send you the gold card kit by registered mail?
Kind regards,
Entropia Universe Support
2009-06-10 07:04 You wrote:
Hello,
and you will charge me for that, right ?
As far as I remember from previous cases, I will have to give you 150 ped for registered mail, is that still the case?
Best Regards
Georgi
2009-06-10 14:33 Entropia Universe Support:
Hi Georgi,
As per our website yes, the fee is still 150 peds for registered mail. If you decided you want it by registered mail kindly request via our website.
Kind regards,
Entropia Universe Support
...any comments , suggestions or a story of a similar case are appreciated...!
Regards