TheOneOmega
Elite
- Joined
- Oct 5, 2008
- Posts
- 3,099
- Society
- Freelancer
- Avatar Name
- Marie TheOne Omega
The ComPet Web site instructs players to create a support case:
https://competgame.com/contact/
I created such a support case under the ComPet Category, and received the following response:
2016-05-19 18:11 You wrote:
Hello, could you please tell me whether or not my Entropia Universe and ComPet accounts are correctly linked together? (I am referring to the instruction in the ComPets invite that says to use the email connected to your Deed holder account when you create a ComPet account.) My name is Marie TheOne Omega in both games.
I think I entered the same e-mail address in ComPets that I used for my Entropia account (where I own my Compet Deed), but I'm not 100% positive, and as far as I can tell, neither game shows any indication of being linked.
2016-05-22 19:10 Entropia Universe Support:
Hi TheOne,
Thank you for your support case.
All questions will be answered by the Compet team, please go to the Compet part of the Calypso forum: https://www.planetcalypsoforum.com/forums/forumdisplay.php?263-ComPet-Beta
Check if anyone has encountered the same issue, if not create your own thread.
We also recommend reading through the posted FAQ.
Take care and best of luck.
Kind regards,
Ulf | Entropia Universe Support
The question is certainly more appropriate for customer support than a forum post. Did the procedure for contacting the correct support department change, or is the game only being supported on the public forum now?
https://competgame.com/contact/
I created such a support case under the ComPet Category, and received the following response:
2016-05-19 18:11 You wrote:
Hello, could you please tell me whether or not my Entropia Universe and ComPet accounts are correctly linked together? (I am referring to the instruction in the ComPets invite that says to use the email connected to your Deed holder account when you create a ComPet account.) My name is Marie TheOne Omega in both games.
I think I entered the same e-mail address in ComPets that I used for my Entropia account (where I own my Compet Deed), but I'm not 100% positive, and as far as I can tell, neither game shows any indication of being linked.
2016-05-22 19:10 Entropia Universe Support:
Hi TheOne,
Thank you for your support case.
All questions will be answered by the Compet team, please go to the Compet part of the Calypso forum: https://www.planetcalypsoforum.com/forums/forumdisplay.php?263-ComPet-Beta
Check if anyone has encountered the same issue, if not create your own thread.
We also recommend reading through the posted FAQ.
Take care and best of luck.
Kind regards,
Ulf | Entropia Universe Support
The question is certainly more appropriate for customer support than a forum post. Did the procedure for contacting the correct support department change, or is the game only being supported on the public forum now?