girtsn
Slayer
- Joined
- Dec 7, 2005
- Posts
- 8,698
- Location
- Belgium
- Society
- Freelancer
- Avatar Name
- Girts Smilgs Niedra
Locked my gold card by wrongly using the numeric keypad, again.
1. Apparently recently, there is a bug that does not validate the 2 sync codes through the login screen. The code entry just re-appears as the check for the codes takes no time at all.
2. Last time this happened, it took almost a week for my account to be unlocked (this is how inefficient the current support is). It might be that there are 2 categories which are on the same level for gold card issues, Technical\Login issues and Account and fund transfer\Gold card and only one of them has priority, no idea.
Please either (or both)
regardless, please fix the 2 sync codes functionality ore remove it, as it is not working
FOR ANYONE LOOKING TO UNLOCK THEIR GOLD CARD AS IS TO GET PRIORITY
(all of it were indeed suggestions from support team)
* fill in you support case in the Technical\Login issues category
* put "sync" in your support case subject
* provide 2 sequential gold card codes in the support case body
1. Apparently recently, there is a bug that does not validate the 2 sync codes through the login screen. The code entry just re-appears as the check for the codes takes no time at all.
2. Last time this happened, it took almost a week for my account to be unlocked (this is how inefficient the current support is). It might be that there are 2 categories which are on the same level for gold card issues, Technical\Login issues and Account and fund transfer\Gold card and only one of them has priority, no idea.
Please either (or both)
- introduce a secure method to resync the goldcard without involving support (preferred) - e.g. by sending an e-mail/sms with a link to resync
- make a new clear category, e.g. Account and fund\unlock gold card and prioritize that category
regardless, please fix the 2 sync codes functionality ore remove it, as it is not working
FOR ANYONE LOOKING TO UNLOCK THEIR GOLD CARD AS IS TO GET PRIORITY
(all of it were indeed suggestions from support team)
* fill in you support case in the Technical\Login issues category
* put "sync" in your support case subject
* provide 2 sequential gold card codes in the support case body
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