Hi,
So i made an withdrawal at 06.05.2023( ), after few days I contacted support - bcuz I forgot to enclose my ID. Everything went fine, support said they will send my withdrawal within 50 business days (without saying I need to do something else but I will talk about it in a second)
Here is screenshot of first support case -
So now we are at 12.08.2023, I created another support case asking why my withdrawal 9s still on pending. The reason of delay was no address added to my account, so i added it real quick and asked if there was anything else to add to my account to make withdrawal happen - the answer was NO, everything is fine now, all you have to do is wait.
Screenshot of second support case -
So now we are at 12.11.2023, withdrawal still on pending, do I have to contact support every week to make sure everything is fine and I have to wait? With all the respect, but this have no sense... Its been half a year already, got tired of waiting, its not huge amount (1100ped), but still big enough to get mad about it.
So i made an withdrawal at 06.05.2023( ), after few days I contacted support - bcuz I forgot to enclose my ID. Everything went fine, support said they will send my withdrawal within 50 business days (without saying I need to do something else but I will talk about it in a second)
Here is screenshot of first support case -
So now we are at 12.08.2023, I created another support case asking why my withdrawal 9s still on pending. The reason of delay was no address added to my account, so i added it real quick and asked if there was anything else to add to my account to make withdrawal happen - the answer was NO, everything is fine now, all you have to do is wait.
Screenshot of second support case -
So now we are at 12.11.2023, withdrawal still on pending, do I have to contact support every week to make sure everything is fine and I have to wait? With all the respect, but this have no sense... Its been half a year already, got tired of waiting, its not huge amount (1100ped), but still big enough to get mad about it.