I think you overestimate MA's capabilities to attract new players. If you saw their last financial report, you know that they're not in a real position to go on a huge marketing campaign. They started with a long-term goal of developing the EU platform to be ahead of it's time in MMO terms (and it really is unique,) the fact that they have made it as far as they have amazes me. I know it's easy to get pissed when loot has sucked for years, the CE2 conversion took the time it did, and they haven't really brought many players in. But it isn't like they're swimming in an ocean of cash, it's just that they have focused more on development than advertising and player service, hopefully that will pay off and things will look up for the whole platform. And when it does pay off, I'd like to see a Planet put up there by some of us, and I think it is possible to do so.
That is, by the way, the nicest thing that anyone has said about MA here in a few years, I think. If you think I sound more positive about them than I used to, damn straight I do, I haven't been playing for months
Don't worry about a lack of service with us, at this point, I believe our team wants to focus on allowing people to play the game cheaper than they have in the past, and bringing more people in to balance it out. We might not control loot, but I think we control the TT. We'll be speaking with MA about that soon.