This is a bit complicated to explain as most people don't have experience skilling beauty but I will do my best to describe the circumstances succinctly.
I set up to do a beauty skilling run the a bit ago, specifically hairstylists. I always do exactly 1 hour sessions because skilling beauty can be rather difficult and therefore I opt to use skill gain pills while doing so. It is difficult to acquire the materials in sensible quantities, difficult to find a helper to sit in the chair and of course there is no ped return on the ped spent so it's also a costly activity. Because I chip out some of these skills regularly and because there is no return on this endeavor other than the skill gain rewards, I'm always well aware of what gains I've achieved.
It so happens that the last skilling session was right after having chipped out all hairstylists, plastic surgery and fashion design skills so I am certain I started with 1 skill point in all three of these skills. I always start with a few tutorial style, get-acquainted-with-the-interface hair cuts so that whomever I've hired for a helper (usually pay a sweater for an hour of their time), gets a feel for what I want them to do....click confirm a few hundred times in the hour. After that the standard operating procedure is to take a 1 hour skill gain pill and do as many cuts as possible. I followed this procedure as I always do, used 836 ped TT of materials, and watched my hair skill climb for the hour. The profession increase notifications were coming through regularly and I gained skills and profs as anyone would expect. After finishing the hour I said goodbye to my helper and logged out for the night. The next morning I logged in, took a look at my skills and I had almost nothing at all in beauty. All that I had now was 55 hairstylists, 9 fashion design, and 7 plastic surgery skill. It occurred to me fairly swiftly that these totals wold amount to about what I would have expected to gain on the "tutorial cuts"...the cuts performed prior to consuming the skill gain pill, and that all gains following the consumption of the pill simply didn't register. As I said, during the skilling session I watched the gains and profs increasing as expected, but it seems they some how didn't ever register with the skills database. This is my best guess as to what happened. My money would be on a bug with the skill pills.
I've contacted support, I've received no reply. It will come as little surprise to most that my sense of urgency on the matter is probably a bit higher than MA's and even I do understand it's not the end of the world...after all it's only about $110 USD we are talking about. However I have invested heavily in this hobby, as many of us have. And not just money of course but time also. Many of us have put our hearts into this hobby. It's extremely disheartening to have put so much towards my avatar over the years, to then wonder how many other times I've been cheated by bugs and to be ignored by the support department when I do notice.
I'm hoping both that this thread serves as a warning to the community about this potential issue as well as lights a fire under supports hind end.
I set up to do a beauty skilling run the a bit ago, specifically hairstylists. I always do exactly 1 hour sessions because skilling beauty can be rather difficult and therefore I opt to use skill gain pills while doing so. It is difficult to acquire the materials in sensible quantities, difficult to find a helper to sit in the chair and of course there is no ped return on the ped spent so it's also a costly activity. Because I chip out some of these skills regularly and because there is no return on this endeavor other than the skill gain rewards, I'm always well aware of what gains I've achieved.
It so happens that the last skilling session was right after having chipped out all hairstylists, plastic surgery and fashion design skills so I am certain I started with 1 skill point in all three of these skills. I always start with a few tutorial style, get-acquainted-with-the-interface hair cuts so that whomever I've hired for a helper (usually pay a sweater for an hour of their time), gets a feel for what I want them to do....click confirm a few hundred times in the hour. After that the standard operating procedure is to take a 1 hour skill gain pill and do as many cuts as possible. I followed this procedure as I always do, used 836 ped TT of materials, and watched my hair skill climb for the hour. The profession increase notifications were coming through regularly and I gained skills and profs as anyone would expect. After finishing the hour I said goodbye to my helper and logged out for the night. The next morning I logged in, took a look at my skills and I had almost nothing at all in beauty. All that I had now was 55 hairstylists, 9 fashion design, and 7 plastic surgery skill. It occurred to me fairly swiftly that these totals wold amount to about what I would have expected to gain on the "tutorial cuts"...the cuts performed prior to consuming the skill gain pill, and that all gains following the consumption of the pill simply didn't register. As I said, during the skilling session I watched the gains and profs increasing as expected, but it seems they some how didn't ever register with the skills database. This is my best guess as to what happened. My money would be on a bug with the skill pills.
I've contacted support, I've received no reply. It will come as little surprise to most that my sense of urgency on the matter is probably a bit higher than MA's and even I do understand it's not the end of the world...after all it's only about $110 USD we are talking about. However I have invested heavily in this hobby, as many of us have. And not just money of course but time also. Many of us have put our hearts into this hobby. It's extremely disheartening to have put so much towards my avatar over the years, to then wonder how many other times I've been cheated by bugs and to be ignored by the support department when I do notice.
I'm hoping both that this thread serves as a warning to the community about this potential issue as well as lights a fire under supports hind end.
