I have strange feeling that support case handling quality at Planet Calypso is somehow dependant of deposits made by support case submitter. Exactly that depositors geting their answers faster and their problems are solved more in way they like it. One the other side non depositors are often waiting very long for answers and MA/PC is not solving their cases in propper for submitters way.
I draw that conclusion from few events. Over 2 years ago I was depositing, 90% of my support cases were instantly solved in a way i liked it to be ( often proposed by me ). Last 2 years I am withdrawing only and noticed I am somehow queed at far end in support. I am waiting weeks or even months for answer ,and in most cases case is closed without satisfactory for me solving ( even it is ususal, same support stuff for years - bugged itmes, missing loots etc. )
My GF is playing lot more lately hence she is filling some support cases too. At beginning their support case were handled "very lazy" even at important situations ( like missing mission skil rewards etc ). Lately she bought one of those starter packs, and become by that "depositor" category somehow. Their support cases started being handled fast and friendly way while mine are still waiting for answers,some since months.
You think such support queeing might be a case here ? Anyone noticed something similar ?
I draw that conclusion from few events. Over 2 years ago I was depositing, 90% of my support cases were instantly solved in a way i liked it to be ( often proposed by me ). Last 2 years I am withdrawing only and noticed I am somehow queed at far end in support. I am waiting weeks or even months for answer ,and in most cases case is closed without satisfactory for me solving ( even it is ususal, same support stuff for years - bugged itmes, missing loots etc. )
My GF is playing lot more lately hence she is filling some support cases too. At beginning their support case were handled "very lazy" even at important situations ( like missing mission skil rewards etc ). Lately she bought one of those starter packs, and become by that "depositor" category somehow. Their support cases started being handled fast and friendly way while mine are still waiting for answers,some since months.
You think such support queeing might be a case here ? Anyone noticed something similar ?