L
LokiDarkStar
Guest
During the end of Feb, I spent money to buy a 'gold card'. The following is the response from MA. And Please notice that they CLOSED THE REQUEST FOR SUPPORT????? I wished I could show that aspect, but the Request for support is now closed.
In other words, spend your money and we may or may not answer you. We really don't want to be bothered about support. JUST GIVE US MONEY!!!
Notice I requesed help in March, it is now May, and still no answer. Again, SUPPORT? What Support??? Yes, I just requesed an update, are the cards going out, have they sent them to you, yes you said May, well it's May? And I get, oh when we get around to it? And close the request for info?
DS
Case 74326 History
27 Mar 2006 DS
Dear Sirs,
I still have not received my Gold Card. When can I expect it to arrive?
DS
29 Mar 2006 DS
Can I get an answer please????
DS
30 Mar 2006 DS
Guys
Unless I hear something from you soon, I'm writing off this game to bad business and seeking somewhere else to play....just that simple
30 Mar 2006 MindArk Support:
Hi,
As part of our continuing commitment to security, we have decided to modernize and update our Gold Card system. These technical improvements have caused a slight delay in the delivery of your Gold Card. According to our supplier, we will have the Gold Cards by the middle or end of May, but since the issue is yet not in our hand, we cannot give an exact time for the delivery. We do apologize for any inconvenience caused by this delay.
Regards,
PE Support
05 Apr 2006 DS
Thank you for your automated answer...
Now, if a real person can take the time to answer my question, when will i get my card?
05 Apr 2006 MindArk Support:
As already explained we cannot give you an exact time for the delivery. As soon as we have received the new Gold Cards we will send you your card to your home address. How long it takes before you get your card after we have send it depends on the regular postal services.
Regards,
PE Support
06 May 2006 DS
Have you mailed the gold cards out yet? Can i have some idea of when you will?
DS
08 May 2006 MindArk Support:
We have not sent out your Gold Cards yet. According to the latest information we have from our supplier, delivery of the Gold Cards is expected by the end of May.
Regards,
Entropia Support
In other words, spend your money and we may or may not answer you. We really don't want to be bothered about support. JUST GIVE US MONEY!!!
Notice I requesed help in March, it is now May, and still no answer. Again, SUPPORT? What Support??? Yes, I just requesed an update, are the cards going out, have they sent them to you, yes you said May, well it's May? And I get, oh when we get around to it? And close the request for info?
DS
Case 74326 History
27 Mar 2006 DS
Dear Sirs,
I still have not received my Gold Card. When can I expect it to arrive?
DS
29 Mar 2006 DS
Can I get an answer please????
DS
30 Mar 2006 DS
Guys
Unless I hear something from you soon, I'm writing off this game to bad business and seeking somewhere else to play....just that simple
30 Mar 2006 MindArk Support:
Hi,
As part of our continuing commitment to security, we have decided to modernize and update our Gold Card system. These technical improvements have caused a slight delay in the delivery of your Gold Card. According to our supplier, we will have the Gold Cards by the middle or end of May, but since the issue is yet not in our hand, we cannot give an exact time for the delivery. We do apologize for any inconvenience caused by this delay.
Regards,
PE Support
05 Apr 2006 DS
Thank you for your automated answer...
Now, if a real person can take the time to answer my question, when will i get my card?
05 Apr 2006 MindArk Support:
As already explained we cannot give you an exact time for the delivery. As soon as we have received the new Gold Cards we will send you your card to your home address. How long it takes before you get your card after we have send it depends on the regular postal services.
Regards,
PE Support
06 May 2006 DS
Have you mailed the gold cards out yet? Can i have some idea of when you will?
DS
08 May 2006 MindArk Support:
We have not sent out your Gold Cards yet. According to the latest information we have from our supplier, delivery of the Gold Cards is expected by the end of May.
Regards,
Entropia Support
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