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I only have one account. Perhaps after I was hacked, the person who hacked me also logged into his account. We logged into the system from one device, using two accounts. After which the hacker’s account may have been banned. But he managed to quickly provide documents for verification.

First, my account was hacked and stolen. After a few months I get blocked. "As it is clearly stated on the Terms of Use §2.1, you are only allowed to register one active account; therefore this account has been locked." Afterwards I submitted the documents for verification. Now I don't receive a...