John Nohlan
Mature
- Joined
- Dec 22, 2017
- Posts
- 26
- Society
- Modified Trade Terminal
- Avatar Name
- John Jacob Nohlan
MA Refuses Help Support:
MA Tier II support has outright refused to even explore potential issues, due to my graphics card not being supported. Live chat, told me to check here for help, cause there is nothing they can do. If I create any support tickets, they simply close them without even options for things to try.
It is pretty much like a normal average healthy person having the capability to get a cold drink out of the fridge, but simply being too lazy to even try, so instead they would prefer to die of dehydration.
So here I am...
The Problem:
When I cross estate boundaries, I get disconnected from game. This problem started about two weeks ago, had been playing fine without dc's before. I am not having crashes. I do not have frame rate issues, nor do I have lag or rubberbanding.
I have noticed I can be in my in-game apartment, if I get IM's, I get disconnected, nothing new is graphically loading. Additionally I disconnect, if I enter an empty snug on Isle of Troy. There is nothing graphically complex about the interior of an empty snug. My computer doesn't even blink in regards to frame rate smoothness. Interacting with a shopkeeper, or placing an item, can also disrupt connection.
Client will continue to run for 2 - 5 minutes after disconnect, you won't know you are even disconnected unless, you try to IM someone, which result in the message going through, but you can't see it has posted. Additionally if you try to interact with shopkeeper or pick something up, it fails to execute the action.
Things I have tried:
https://account.entropiauniverse.com/support-faq/technical-issues-1/start-login-connection-fa/
1. Safe Mode ( all graphics, everything, safe mode fully enabled. )
2. Turning Off Sound
3. Direct Line to Modem using Cat6 Ethernet cable.
4. Having an internet technician come out to my house, connection is fine. ( 76mbps download / 7mbps upload )
5. Multiple computers, all have same the issue.
6. Setting connection speed to 56kbs in login settings.
7. All drivers, are up to date, checked 2.7.18
8. No router involved.
9. Firewall, disabled.
10. Antivirus, disabled.
11. Contacting Entropia Live support
12. Contacting technical support via support ticket.
13. Running 32 bit version / 64 bit version.
14. Ensure all other programs and browser windows are closed.
15. Reducing draw distance to smallest area possible.
16. Uninstall & Re-install.
17. Run as Admin
My laptop can run Farcry 3 which is cryengine, as well as Skyrim without performance issues. I can also run the game just fine on medium settings, without frame rate drop. I can go to twin, Port Atlantis, caves, hadesheim, and other graphically complex areas without a problem. I can even go to apartment areas, or housing areas without disconnecting, as long as I don't cross estate boundaries.
Interesting enough, you can leave Apartment, Shop or snug just fine, and not DC, it is entering the estate that DC's you.
System Information:
Intel Core i5-7200 2.70 Ghz
8.00 GB installed memory ( RAM)
64-bit Operating System x64 based processor
Intel HD Graphics 620
Windows 10
MA Tier II support has outright refused to even explore potential issues, due to my graphics card not being supported. Live chat, told me to check here for help, cause there is nothing they can do. If I create any support tickets, they simply close them without even options for things to try.
It is pretty much like a normal average healthy person having the capability to get a cold drink out of the fridge, but simply being too lazy to even try, so instead they would prefer to die of dehydration.
So here I am...
The Problem:
When I cross estate boundaries, I get disconnected from game. This problem started about two weeks ago, had been playing fine without dc's before. I am not having crashes. I do not have frame rate issues, nor do I have lag or rubberbanding.
I have noticed I can be in my in-game apartment, if I get IM's, I get disconnected, nothing new is graphically loading. Additionally I disconnect, if I enter an empty snug on Isle of Troy. There is nothing graphically complex about the interior of an empty snug. My computer doesn't even blink in regards to frame rate smoothness. Interacting with a shopkeeper, or placing an item, can also disrupt connection.
Client will continue to run for 2 - 5 minutes after disconnect, you won't know you are even disconnected unless, you try to IM someone, which result in the message going through, but you can't see it has posted. Additionally if you try to interact with shopkeeper or pick something up, it fails to execute the action.
Things I have tried:
https://account.entropiauniverse.com/support-faq/technical-issues-1/start-login-connection-fa/
1. Safe Mode ( all graphics, everything, safe mode fully enabled. )
2. Turning Off Sound
3. Direct Line to Modem using Cat6 Ethernet cable.
4. Having an internet technician come out to my house, connection is fine. ( 76mbps download / 7mbps upload )
5. Multiple computers, all have same the issue.
6. Setting connection speed to 56kbs in login settings.
7. All drivers, are up to date, checked 2.7.18
8. No router involved.
9. Firewall, disabled.
10. Antivirus, disabled.
11. Contacting Entropia Live support
12. Contacting technical support via support ticket.
13. Running 32 bit version / 64 bit version.
14. Ensure all other programs and browser windows are closed.
15. Reducing draw distance to smallest area possible.
16. Uninstall & Re-install.
17. Run as Admin
My laptop can run Farcry 3 which is cryengine, as well as Skyrim without performance issues. I can also run the game just fine on medium settings, without frame rate drop. I can go to twin, Port Atlantis, caves, hadesheim, and other graphically complex areas without a problem. I can even go to apartment areas, or housing areas without disconnecting, as long as I don't cross estate boundaries.
Interesting enough, you can leave Apartment, Shop or snug just fine, and not DC, it is entering the estate that DC's you.
System Information:
Intel Core i5-7200 2.70 Ghz
8.00 GB installed memory ( RAM)
64-bit Operating System x64 based processor
Intel HD Graphics 620
Windows 10
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