Hello good people.
On 20th July 2021, I have been locked. As suggested on the info I get during log in, to contact Support Dev. for more info.
I made the case asking for the reason.
Up to this date, I have not got ANY comment!
I have asked Live Support on the web for suggestions. They made a supportcase on my behalf (I think) after contacting them several times.
At the end they told me that the Support Dev are aware of my case and that I have to wait.
My question is, did any if you been locked for 1 month+ without a comment?
Do I have any rights as a player if the company locks me and does not want to comment?
I know it was during summer and some may be on vacation and things take a little bit longer time than usual, but to my knowledge, this duration without a reason and comment makes me confused.
I even made a second case when Live Support told me to do so and uploaded my ID as suggested. I saw the case been updated to a recent date but without any comment again.
What should I do next?
Any input from some experinced players? Thank you!
Best wishes.
On 20th July 2021, I have been locked. As suggested on the info I get during log in, to contact Support Dev. for more info.
I made the case asking for the reason.
Up to this date, I have not got ANY comment!
I have asked Live Support on the web for suggestions. They made a supportcase on my behalf (I think) after contacting them several times.
At the end they told me that the Support Dev are aware of my case and that I have to wait.
My question is, did any if you been locked for 1 month+ without a comment?
Do I have any rights as a player if the company locks me and does not want to comment?
I know it was during summer and some may be on vacation and things take a little bit longer time than usual, but to my knowledge, this duration without a reason and comment makes me confused.
I even made a second case when Live Support told me to do so and uploaded my ID as suggested. I saw the case been updated to a recent date but without any comment again.
What should I do next?
Any input from some experinced players? Thank you!
Best wishes.