Webshop Down Once Again?

Konvicted

Elite
Joined
Mar 28, 2007
Posts
4,382
Location
ιη тнє ριηєคl glคηd
Society
Freelancer since january 2020
Avatar Name
Λкση ƬяυѕƬ Κσηνι¢тed
Since 21 MA TIME, the Webshop was down, by that i mean you are unable to proceed to the payment.

"No payments method available"

When using alternative web browser you are getting a bad code 2 factor.

When it finally got available again and got the "Betalingen er godkendt. Vinduet kan nu lukkes.. " / " Payment has been approved. The window can now be closed. "

I did not receive what i was buying

Anyone else experiencing this?
 

Xavier Target

Old Alpha
Joined
Dec 16, 2010
Posts
774
Location
Under the I-96 overpass getting free wifi from Pan
Avatar Name
Xavier Target Technosplurg
hasn't worked for me today, tried twice many hours apart on two different computers..never had this issue before even when others said it didn't work for them.... Guess I'm a non depositor now, see u all at Boreas!
 

Killahbee

Elite
Joined
Aug 30, 2005
Posts
4,970
Location
The Netherlands
Society
Silly Underground Family
Avatar Name
Killahbee Killer Bee Killahbee
A new a week a new bug
 

Ranavolana

Alpha
Joined
Jan 15, 2015
Posts
593
Location
Gondwana
Society
The Society
Avatar Name
Louise Ranavolana Brooks
Worked for me yesterday - are you using a credit card or a debit card?
If a Debit Card. then contact your financial institution & they will sort it
 

Konvicted

Elite
Joined
Mar 28, 2007
Posts
4,382
Location
ιη тнє ριηєคl glคηd
Society
Freelancer since january 2020
Avatar Name
Λкση ƬяυѕƬ Κσηνι¢тed
Worked for me yesterday - are you using a credit card or a debit card?
If a Debit Card. then contact your financial institution & they will sort it
Hey, that was a MasterCard, I got help from the live support that said they experienced issues in the evening with their website.
 

Raffaele Meiers

Stalker
Joined
Sep 1, 2005
Posts
2,290
Society
Trigger Happy
Avatar Name
Rafaele Meiersos Rocko
@Konvicted you are not alone but I would advice that you check if it isnt deducted twice from your CC as it is on mine:

Yesterday I tried to buy something from the Webshop but after I put in my CC Data and tried to finish the purchase there was a error message in swedish and the process stopped. So I thought OK, they have a problem lets try it again tomorrow.

Today I tried it again, the Process went through as normal but I did not get anything I bought and in my CC App the amount was deducted twice.
So I made a Support case which was answered in under 10 minutes!! While reading the Support case I noticed a message on my Phone and when I opened it it said one of the two deduction from ENTROPIAUNIVERSE was canceled and the amount was back. So I waited and waited and after now more than 1 hour the second fraudulent deduction is still on my card.


So to all Entropians if you deposit something control that MA does not deduct it twice and that you get the things you bought!!

If this is not corrected soon I think I have to contact my Bank that there is a fraudulent deduction on my CC from Entropiauniverse.

PS: The same CC worked and also on several occasions befor so the card cant be the reason.




26 Oct 2020 18:57
CommittedDibs Deposit
 

Konvicted

Elite
Joined
Mar 28, 2007
Posts
4,382
Location
ιη тнє ριηєคl glคηd
Society
Freelancer since january 2020
Avatar Name
Λкση ƬяυѕƬ Κσηνι¢тed
The support assured me after checking with their payment provider that no transaction was succesful.. although i got that confirmation in danish that the transaction was complete.

I have already contacted my Mastercard issuer and we will keep a close eyes on this transaction.

It is also the same card i use when purchasing stuff in entropia universe.

@Raffaele Meiers I am sorry to hear that and i hope the ammount wasnt too large and that this will be refunded quickly.
Thanks for the advise.
 

Konvicted

Elite
Joined
Mar 28, 2007
Posts
4,382
Location
ιη тнє ριηєคl glคηd
Society
Freelancer since january 2020
Avatar Name
Λкση ƬяυѕƬ Κσηνι¢тed
Side note: Webshop now working as intended
 

unufain8

Alpha
Joined
Jun 24, 2012
Posts
553
Location
Somewhere between here and there.
Society
Dark Side
Avatar Name
-Saphire of Dark-
Yes i had same problem 2 days ago, after in same day i managed to buy. It is working well now.
 

My|MindArk

MindArk Official
MindArk Official
Joined
May 4, 2020
Posts
68
Our finance team has investigated this issue, and MasterCard has informed us that their 3DSecure service experienced issues between Nov. 9 and the early morning hours of Nov. 11 (today). The good news is that everything should be working normally once again. :)
 

Konvicted

Elite
Joined
Mar 28, 2007
Posts
4,382
Location
ιη тнє ριηєคl glคηd
Society
Freelancer since january 2020
Avatar Name
Λкση ƬяυѕƬ Κσηνι¢тed
So far, unlike raffael no payment was taken for the approved failed transaction.
I tryed again later. it worked and the payment appeared today on my bank report.
All has worked ever since.
 

eyeshark

Provider
Joined
Jul 31, 2011
Posts
153
Location
Tuscaloosa, AL United States
Avatar Name
Crimson Eyeshark Tide
Our finance team has investigated this issue, and MasterCard has informed us that their 3DSecure service experienced issues between Nov. 9 and the early morning hours of Nov. 11 (today). The good news is that everything should be working normally once again. :)
Thanks, My!
 
Top