Here is the problem with the guy's loot
Largest globals... notice the 5K corn
5 849 PED Cornundacauda 10/10/2010
2 202 PED Atrox 10/01/2010
1 143 PED Allophyl 10/17/2011
1 101 PED Allophyl 07/10/2010
880 PED Leviathan 02/04/2011
838 PED Leviathan 02/21/2011
818 PED Leviathan 02/03/2011
661 PED Atrox 06/20/2011
649 PED Longtooth 08/01/2014
635 PED Nusul 10/04/2014
625 PED Longtooth 07/20/2014
589 PED Longtooth 08/01/2014
581 PED Leviathan 02/02/2011
571 PED Frescoquda 01/20/2012
557 PED Longtooth 07/24/2014
553 PED Atrox 09/05/2011
545 PED Atrox 06/10/2011
543 PED Longtooth 07/20/2014
483 PED Leviathan 02/11/2011
422 PED Longtooth 07/24/2014
and then recent globals
Snablesnot-Female Old 5 PED Fri, 31 Oct 2014 10:27:56
Nusul Stalker 86 PED Tue, 07 Oct 2014 10:57:56
Nusul Stalker 102 PED Mon, 06 Oct 2014 19:28:20
Nusul Alpha 79 PED Mon, 06 Oct 2014 11:38:08
Nusul Old Alpha 101 PED Mon, 06 Oct 2014 09:08:42
Nusul Prowler 60 PED Sun, 05 Oct 2014 20:08:20
Nusul Stalker 50 PED Sun, 05 Oct 2014 19:48:29
Nusul Old Alpha 81 PED Sun, 05 Oct 2014 17:57:11
Nusul Old Alpha 64 PED Sun, 05 Oct 2014 13:15:55
Nusul Alpha 61 PED Sun, 05 Oct 2014 13:13:31
Tiarak Prowler 100 PED Sun, 05 Oct 2014 09:28:32
Hadraada Alpha 83 PED Sun, 05 Oct 2014 08:21:53
Nusul Stalker 635 PED Sat, 04 Oct 2014 21:28:40
Nusul Stalker 94 PED Sat, 04 Oct 2014 19:38:27
Tiarak Mature 33 PED Thu, 02 Oct 2014 16:11:30
Tiarak Mature 13 PED Thu, 02 Oct 2014 09:03:55
Teladon Young 75 PED Tue, 30 Sep 2014 22:23:06
Teladon Young 60 PED Tue, 30 Sep 2014 21:29:38
Kadra Provider 92 PED Tue, 30 Sep 2014 20:18:32
Kadra Dominant 72 PED Tue, 30 Sep 2014 19:53:54
This is a guy who started playing EU during the time of huge hofs on tiny mobs. I can see myself from his global history that his account is 100% ok.. a Nusul stalker has about 600 HP.. notice the 635 PED HoF.. thats a ~260ish multiplier.
The fundamental problem here is that his expectation for the style of loot returns is completely wrong. He doesnt know that MindArk rebalanced loot so its a more consistent return on smaller creatures and not a dramatic roller coaster ride.
Is it his fault as a player for not keeping up to speed with the changes of EU? Is it MindArk's fault for not communicating it to him? I think neither MA or Majstorex are at fault but somehow the information should have gotten to him and that initial support case was the opportune moment to do it.