Menu
What's New
By:
Filters

Computer Help: Network driver issue.

Art Jennifer

Art Jennifer

Elite
Joined
Mar 13, 2011
Posts
3,511
Location
London
Avatar Name
Lady Jennifer Art
Hello,

I just turned on my Dell XPS L501x Laptop.

It cannot connect to wifi, I open device manager and it says "Device is not working properly because windoes cannot load the drivers required for this device. (code 31)"

I have reinstalled/updated the drivers, is does not work, so I come here before I take it to the shop and get ripped off.



Driver Version: 13.2.1.5

Went here to download:
http://www.dell.com/support/home/uk/en/ukdhs1/product-support/servicetag/9zygsn1/drivers?s=BSD

Updated drivers.

None of the network adapters work. My only guess is, hardware issue?
 
Off the top of my head , quick suggestion would be to use system restore and see if a previous restore point might fix this.
 
SoReal said:
Off the top of my head , quick suggestion would be to use system restore and see if a previous restore point might fix this.
Click to expand...

I tired that, didn't do anything.

Unless I factory reset it to see, I mean nothing is on the laptop of any value.

It says the intel WiFI link 1000BGN adapter is experience drive or hardware related problems.

If I have updated the drivers, it must be hardware :S
 
Art Jennifer said:
Hello,

I just turned on my Dell XPS L501x Laptop.

It cannot connect to wifi, I open device manager and it says "Device is not working properly because windoes cannot load the drivers required for this device. (code 31)"

I have reinstalled/updated the drivers, is does not work, so I come here before I take it to the shop and get ripped off.



Driver Version: 13.2.1.5

Went here to download:
http://www.dell.com/support/home/uk/en/ukdhs1/product-support/servicetag/9zygsn1/drivers?s=BSD

Updated drivers.

None of the network adapters work. My only guess is, hardware issue?
Click to expand...

dev id plz, ven_???? dev_????
 
Have you tried to reset or disconnect/reconnect your router? When I have this problem, this is my "go-to" solution and it usually works. gl :)
 
Check to see that you didn't accidentally turn off the wifi antenna somehow. I know on some of the older Dells laptops it was Fn and F2 that turned it on and off.
 
Art Jennifer said:
Hello,

I just turned on my Dell XPS L501x Laptop.

It cannot connect to wifi, I open device manager and it says "Device is not working properly because windoes cannot load the drivers required for this device. (code 31)"

I have reinstalled/updated the drivers, is does not work, so I come here before I take it to the shop and get ripped off.



Driver Version: 13.2.1.5

Went here to download:
http://www.dell.com/support/home/uk/en/ukdhs1/product-support/servicetag/9zygsn1/drivers?s=BSD

Updated drivers.

None of the network adapters work. My only guess is, hardware issue?
Click to expand...

if original drivers doesn't work,
try to update drivers through MS update,
don't let your computer on auto-update in control panel,
instead check when an update pop up to see if there is a network driver available and do that update alone.
if MS drivers not fix the problem, then I'm afraid your adapter is realy "dead".

PS. for me "Dell" mean ....troubles ;)
btw, I don't know this specific model but I hope there isn't any switch for network adapter that you forget to turned on heh?
 
Art Jennifer said:
Went here to download:
http://www.dell.com/support/home/uk/en/ukdhs1/product-support/servicetag/9zygsn1/drivers?s=BSD

Updated drivers.

None of the network adapters work. My only guess is, hardware issue?
Click to expand...

The problem is, that those dell network drivers are shit. Try installing Atheros Ethernet drivers from here http://atheros-ar8121-ar8113-ar8114-pci-e-ether.drivers.informer.com/

If that doesn't help, then you probably have a hardware fault. Or, as mentioned above, you somehow turned off the adapter by holding FN and pressed (F-2-5 depends on dell model)
 
You must log in or register to reply here.
Back
Top