Help: User Generated Content - Screens are broken

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Drifter007
All the (UGC) screens seemed to be bugged since one of the recent updates during the holiday season. I noticed all the uploaded images are blanked out, and they are not cheap to upload. Only the text remain on the screen, with a grayed out background :eyecrazy: . Is there anyone else experiencing this?
 
Same for me I got a bunch of them in my shop . None are working just a grey screen.
 
Yea, the ads on the ad screens were messed up too.
All of the backgrounds defaulted to white …
(that killed my running ads)

The only thing that works now is none for the background
and that give you a black background ...
At least you can still change fonts and colors on the text.
 
So, at the risk of being scolded for necromancy in lieu of suffering opprobrium for starting a new thread about old issues, may I ask :

Is anyone able to currently successfully upload ugc content to ingame screens? I have tried numerous permutations of compression/bit depth/format/et al without any success at all. While I can see the file in my folder, the preview screen remains stubbornly blank, and the upload feature warns me that it will appear exactly as seen in the preview if I pay the PED.

Been around long enough to take MA at their word on things like that, so I haven't taken that step to test, but I see that TheNun has in fact done that, also without result (MA owes her a refund imo, but that's for another thread).

As a side issue that may be relevant - the ingame preloaded backgrounds work fine if I'm on a Win platform, but they are not rendered (on the same hardware) if I am running off Linux. Text is fine, but none of the images (read: textures) are visible.

Anyone have any insights?
 
So, at the risk of being scolded for necromancy in lieu of suffering opprobrium for starting a new thread about old issues, may I ask :

Is anyone able to currently successfully upload ugc content to ingame screens? I have tried numerous permutations of compression/bit depth/format/et al without any success at all. While I can see the file in my folder, the preview screen remains stubbornly blank, and the upload feature warns me that it will appear exactly as seen in the preview if I pay the PED.

Been around long enough to take MA at their word on things like that, so I haven't taken that step to test, but I see that TheNun has in fact done that, also without result (MA owes her a refund imo, but that's for another thread).

As a side issue that may be relevant - the ingame preloaded backgrounds work fine if I'm on a Win platform, but they are not rendered (on the same hardware) if I am running off Linux. Text is fine, but none of the images (read: textures) are visible.

Anyone have any insights?

I found out, when trying to upload an img of Lootius in a new frame, that it wasn't possible. I wrote Sokrates om Discord but haven't heard back. So will file a ticket ...
 
I found out, when trying to upload an img of Lootius in a new frame, that it wasn't possible. I wrote Sokrates om Discord but haven't heard back. So will file a ticket ...

I did contact live support, held on for ages, and then was told they could not assist, but would escalate. Time will tell.
 
I also tried to upload UGC, 2 attempts failed, only a gray background is displayed.

Now I see that the problem exists for a long time...

Answer from support (2024-08-26 20:24):
Thank you for your report.

We have forwarded the issue to members of the responsible team for further investigation, any irregularities found will be adjusted as soon as possible.

Please stay tuned to the News and Release Notes sections on the website for further information and developments.
 
just experienced the same thing, and someone told me about this thread...

index.php


also discussing with socrates, hopefully there's resolution about it...

related thread here:

https://www.planetcalypsoforum.com/...ad-terminal-guide-wanted.279351/#post-3757147
 
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