Isclay
Alpha
- Joined
- Nov 15, 2009
- Posts
- 650
- Location
- Seattle WA - USA
- Society
- Damn it!
- Avatar Name
- Isclay
Do you think things can be drastically improved with just some more communication? and if so how?
>>> Yes More Communication and the how? They can start talking to forums, to FB and to Players in what ever form get's the job done! Communication is a two way street...but it seems to many, myself included, comm with MA is only ONE WAY...<<<
What can we do about it? Demand answers now! ask the same un-answered questions over and over - or open up a platform for genuine correspondence between business and customer.
>>> At this point there is very little communication between the business and the customer. Unfortunately between Support Cases and Shouting in this forum...not much more can be done. When the convo is one sided 99% of the time, ppl are going to get really frustrated...really fast. Frustrated = LOSS of PLAYER BASE!<<<
What do you think would be the correct way for the game to develop its communication between business are customer?
>>>It's called CUSTOMER SERVICE...MA's reputation is evidence of absence and not absence of evidence!
For me personally ( good job if you got this far!) the things i wanted implemented for so so so long finally have, but was it too late?
>>> Yes it was too late. Always has been and always will be. MA needs to be conscious and aware but in the on going analysis...Asleep at the wheel is more applicable.<<<
>>> Yes More Communication and the how? They can start talking to forums, to FB and to Players in what ever form get's the job done! Communication is a two way street...but it seems to many, myself included, comm with MA is only ONE WAY...<<<
What can we do about it? Demand answers now! ask the same un-answered questions over and over - or open up a platform for genuine correspondence between business and customer.
>>> At this point there is very little communication between the business and the customer. Unfortunately between Support Cases and Shouting in this forum...not much more can be done. When the convo is one sided 99% of the time, ppl are going to get really frustrated...really fast. Frustrated = LOSS of PLAYER BASE!<<<
What do you think would be the correct way for the game to develop its communication between business are customer?
>>>It's called CUSTOMER SERVICE...MA's reputation is evidence of absence and not absence of evidence!
For me personally ( good job if you got this far!) the things i wanted implemented for so so so long finally have, but was it too late?
>>> Yes it was too late. Always has been and always will be. MA needs to be conscious and aware but in the on going analysis...Asleep at the wheel is more applicable.<<<