InvisibleAndre
Old Alpha
- Joined
- Nov 23, 2008
- Posts
- 904
- Location
- Russia Krasnodar
- Society
- CCCP
- Avatar Name
- Invisible Andre Junior
Hi all guys, i think MA play not fair game:
2015-11-10 17:54 Entropia Universe Support:
Hi InvisibleAndrey,
Our instance logs show that you spent a total of 44h 14m 58s in the Halloween Mayhem instances, which, as detailed in the event rules, disqualifies you from the main prizes.
Regards,
Ida
Entropia Universe Support
2015-11-10 22:03 You wrote:
when i take missiont i play in instant 39h 40m
Hi,
Thanks for answering me. My english is not very good.
Let me clarify, there just seems to be a big misunderstanding!
Before I really started the mission I had been doing and testing the mayhem mobs for a little bit over 4 hours. And I ABANDONED the mission to nullify my points. My points went to ZERO, starting from scratch. I did this because you said "Do NOT abandon the mission! If you do, all your points will be irrevocably lost."
I abandoned after 4 hours, so your time counted in missions, doing the mission is wrong.
I won ALL my points in less than 40 hours just like event was suposed to be done. I understand you are counting my hours BEFORE I abandoned the mission and this is wrong.
Again, I followed the rules. I spent less than 40 hrs doing event and got all my points in 40 hrs time!
Please re-check all your logs and compensate me with the aproparate prize.
Regards
Angry Andrey
2015-11-11 17:36 Entropia Universe Support:
Andrey,
The event rules stated very clearly that ALL TIME spent in the event instances once the event started would count toward your total time.
Time Limit Each participant is limited to a maximum of 40 hours in the Halloween event instances. This 40 hour limit applies to combined time in any of the Halloween instances, not each individual instance level.
http://www.planetcalypso.com/news/pages/2015/10/27/1642/index.xml
Nowhere in the event announcement did it state that abandoning the mission would reset the time that you spent in the event instances.
Out of the 175+ avatars who reached at least 5000 points, you were the ONLY one who went over 40 hours. This shows that the rules were clear and unambiguous
We sympathize with your error, but we must enforce the event rules fairly for everyone, and you very clearly violated the time limit rule.
Kind regard,
Ida
Entropia Universe Support
2015-11-10 17:54 Entropia Universe Support:
Hi InvisibleAndrey,
Our instance logs show that you spent a total of 44h 14m 58s in the Halloween Mayhem instances, which, as detailed in the event rules, disqualifies you from the main prizes.
Regards,
Ida
Entropia Universe Support
2015-11-10 22:03 You wrote:
when i take missiont i play in instant 39h 40m
Hi,
Thanks for answering me. My english is not very good.
Let me clarify, there just seems to be a big misunderstanding!
Before I really started the mission I had been doing and testing the mayhem mobs for a little bit over 4 hours. And I ABANDONED the mission to nullify my points. My points went to ZERO, starting from scratch. I did this because you said "Do NOT abandon the mission! If you do, all your points will be irrevocably lost."
I abandoned after 4 hours, so your time counted in missions, doing the mission is wrong.
I won ALL my points in less than 40 hours just like event was suposed to be done. I understand you are counting my hours BEFORE I abandoned the mission and this is wrong.
Again, I followed the rules. I spent less than 40 hrs doing event and got all my points in 40 hrs time!
Please re-check all your logs and compensate me with the aproparate prize.
Regards
Angry Andrey
2015-11-11 17:36 Entropia Universe Support:
Andrey,
The event rules stated very clearly that ALL TIME spent in the event instances once the event started would count toward your total time.
Time Limit Each participant is limited to a maximum of 40 hours in the Halloween event instances. This 40 hour limit applies to combined time in any of the Halloween instances, not each individual instance level.
http://www.planetcalypso.com/news/pages/2015/10/27/1642/index.xml
Nowhere in the event announcement did it state that abandoning the mission would reset the time that you spent in the event instances.
Out of the 175+ avatars who reached at least 5000 points, you were the ONLY one who went over 40 hours. This shows that the rules were clear and unambiguous
We sympathize with your error, but we must enforce the event rules fairly for everyone, and you very clearly violated the time limit rule.
Kind regard,
Ida
Entropia Universe Support