Support Helpfull or Worthless?

[psychnosiz]

I have a gold card, but after I allowed MA to log into my account to test, it was no longer active

Contacted support on my job today and they left my account in admin group.
...
These errors happen everywhere but atleast they proved they (tried to) did(/do) something.

Also noticed this in a support ticket where they did check my login logs and monitored this. That's way past copy/paste and I'm pleased to recieve very fast answers nowadays. So no complaints here. Also ... having worked in support I know for a fact that even with a small client base it's impossible NOT to work with default replies.