Speaking as someone who had no faith a reply would be given:
I'm very pleased by Bjorn|MindArk's comment. There's no reason for us to rub salt in this wound and aggravate an already embarrassing error of theirs.
Replies about problems go both ways. If we (the customers) continue to flame MA every time they give us a decent answer about a problem, the incentive for them to reply goes away quickly and MA again becomes the tight-lipped company we accuse them of being.
In short: Don't look a gift horse in the mouth.
sorry JC but what you wrote here is complete BS.
Firstly, let me remind you, after these 30 pages that if the comunity didnt step together as in provided proof in the form of screenshot, this matter wouldev been closed and noone would be pleased how it ended, so it was comunitys response(rubing salt) that got this result.
Secondly, you say MA gave us a decent anwser to a problem that occoured. How about the person that doesnt read the forum and was also affected by this problem, is the reply on forum, thread, page ???, a satisfying response?
Ofc, you will quote Bjorn and remind me of the "5" others that were suppose to be affected by this issue, how can you be sure there was only 5 and how can you be sure this hasnt happend before and wont happen again? From a short post from MA rep?
And last, when you say dont look a gifted horse in his mouth, i see the dark side allready having an effect on you, shame man, i thought you were one of the mods here that are unbiased.
It shouldev been an obligation for MA to step forward in such matters themselves not to come out when they are cornerd with solid proof, and before that they refuse to admit their mistake, whats even more disturbing, they didnt even bother to check their logs precisly the first time they were doing it.
Again JC, im very dissapointed to see you defending MA with such statements, but know for myself that such things dont give me much confidence to keep on playing the game, which i must say clearly i do enjoy very much, couse in the end, im a costumer thats paying for service and i dont like what im being served, sadly