Luchomucho
Guardian
- Joined
- Jul 23, 2007
- Posts
- 238
- Location
- Spain
- Society
- Dark Matter
- Avatar Name
- Lucho MUCHO Ireton
Since June 2023, I haven't been able to log in to the game; it gets stuck on the loading page. I have 2 PCs, and both experience the same problem with my account. I even tried using a friend's account on both computers, and it works fine.
Despite various attempts to resolve the issue, such as reinstalling the game, using a different internet connection, and having my account relocated to another planet, nothing has worked. I've submitted several support cases, and after trying everything with support, they forwarded my issue to the development team for review in July 2023. However, I haven't received any updates since then.
When I send another support case, it goes unanswered, and live support informs me that they have forwarded the request and can't do anything else. The lack of resolution is frustrating. I'm looking for advice on how to proceed. Does anyone have suggestions?
Despite various attempts to resolve the issue, such as reinstalling the game, using a different internet connection, and having my account relocated to another planet, nothing has worked. I've submitted several support cases, and after trying everything with support, they forwarded my issue to the development team for review in July 2023. However, I haven't received any updates since then.
When I send another support case, it goes unanswered, and live support informs me that they have forwarded the request and can't do anything else. The lack of resolution is frustrating. I'm looking for advice on how to proceed. Does anyone have suggestions?