Auto Craft removing Blueprint from book

[Ace Flyster]

@mindark, is there going to be an update to stop autocraft from removing the blueprint from the book and putting it in storage, i just tried this and having to find my way back to my book to put it back in, isn't all that easy.

I can also see myself accidentally tt-ing blueprints

Rgds
Ace

 

[Ludvig|MindArk]

As mentioned in a previous thread on this topic: we are currently discussing possible solutions to ensure this new system will be easy and safe to use for everyone. Meanwhile:

I can also see myself accidentally tt-ing blueprints

The "protected" status is retained by the blueprint even after it has been used. You can thus avoid accidental TT by setting your valuable blueprints as "protected".

 

[Alina]

Yes put protect on all bps and you wont risk to tt them.

 

[A-Bomb]

@mindark, is there going to be an update to stop autocraft from removing the blueprint from the book and putting it in storage, i just tried this and having to find my way back to my book to put it back in, isn't all that easy.

I can also see myself accidentally tt-ing blueprints

Rgds
Ace

Yupp, this. I said before i just know im gonna tt one sooner or later, guess i didnt protect this one cus one bit the dust... so far.

I wish there was a buy-back option like in most other games.

 

[Ace Flyster]

As mentioned in a previous thread on this topic: we are currently discussing possible solutions to ensure this new system will be easy and safe to use for everyone. Meanwhile:



The "protected" status is retained by the blueprint even after it has been used. You can thus avoid accidental TT by setting your valuable blueprints as "protected".

Thank you for the quick reply. Glad to hear you guys are thinking about this. I guess i will have to go through my 100's of blueprints and protect them all .. what a pain lol. But happy that a solution will be in the future.

Rgds
Ace

 

[Angela Draniie Cloud]

Yupp, this. I said before i just know im gonna tt one sooner or later, guess i didnt protect this one cus one bit the dust... so far.

I wish there was a buy-back option like in most other games.

There is. It just costs you 1000 ped.

 

[Sub-Zero]

As mentioned in a previous thread on this topic: we are currently discussing possible solutions to ensure this new system will be easy and safe to use for everyone. Meanwhile:



The "protected" status is retained by the blueprint even after it has been used. You can thus avoid accidental TT by setting your valuable blueprints as "protected".

I tried some auto-con few days ago and noticed that I didn't get a system notification summary from the run when it was complete.
I think it would be nice if you guys change so your used bp won't be removed from bp.
It would also be nice if you could see the status progress of the run while not near crafting terminal.
Now that we have auto-con literally no reason not to add "auto-con" tool do you could do it anywhere, if it's easy to implement. That would be a big QoL improvement imo.

The name kinda rubs the wrong way though. "Con" part specifically. Did it not fit in the UI "Auto-Construct"? Or this simply an inside joke?

 

[MikeH]

The name kinda rubs the wrong way though. "Con" part specifically. Did it not fit in the UI "Auto-Construct"? Or this simply an inside joke?

It does exactly what it says—cons you automatically, so you don't even have to be there!

 

[NULTI]

As mentioned in a previous thread on this topic: we are currently discussing possible solutions to ensure this new system will be easy and safe to use for everyone. Meanwhile:



The "protected" status is retained by the blueprint even after it has been used. You can thus avoid accidental TT by setting your valuable blueprints as "protected".

Please when you discuss it take into consideration that some of us like this... when I need to find a blueprint to borrow or someone who rents it, you don't need to go into books or pitbulls or wherever your bp is... you just make 1 try on Auto and the bp is in the inventory without searching for it... thanks

 

[kingofaces]

The "protected" status is retained by the blueprint even after it has been used. You can thus avoid accidental TT by setting your valuable blueprints as "protected".

Ludvig, can you confirm if this is still case or that protection is working as intended? I recently lost a blueprint that had been used in auto-construct, so it was protected, and then used in normal crafting before selling blueprints. Somehow the protected blueprint still managed to be sold in the TT without any notification of a protected item being in there when I went to sell the other blueprints.

I tried asking support about this an all they had to say is that they can confirm the item was sold and I'd need to pay 1000 ped to have the item returned. They made no mention of protection not working and just treated it as if I had TT'd an unprotected item. I'm concerned based on support's response that the underlying bug isn't being examined or escalated, so I'd expect other people will run into this issue if at least there isn't a heads up about what isn't working correctly in the protection system.

 

[SoberPhil]

Ludvig, can you confirm if this is still case or that protection is working as intended? I recently lost a blueprint that had been used in auto-construct, so it was protected, and then used in normal crafting before selling blueprints. Somehow the protected blueprint still managed to be sold in the TT without any notification of a protected item being in there when I went to sell the other blueprints.

I tried asking support about this an all they had to say is that they can confirm the item was sold and I'd need to pay 1000 ped to have the item returned. They made no mention of protection not working and just treated it as if I had TT'd an unprotected item. I'm concerned based on support's response that the underlying bug isn't being examined or escalated, so I'd expect other people will run into this issue if at least there isn't a heads up about what isn't working correctly in the protection system.

I lost 3 BPs to this and no, they didn't come out of the machine as protected, just regular BPs, which I then either tted or recycled. Should've paid better attention, sure, but at the same time the system wasn't working as described by the developer. I made a support case and they sent it to the relevant team...

 

[kingofaces]

I lost 3 BPs to this and no, they didn't come out of the machine as protected, just regular BPs, which I then either tted or recycled. Should've paid better attention, sure, but at the same time the system wasn't working as described by the developer. I made a support case and they sent it to the relevant team...

Yeah, I'm definitely more on the should have paid better attention side too most of the time too, but when we're told the BPs are protected to alert us if the original BP accidentally ends up in the TT (probably easier than trying to get the BP automatically back into its book)), this is definitely a case of the game not working as intended.

I haven't been able to replicate it yet when testing, but it's sounding on occasions when you saw it, the blueprint doesn't automatically protect, so you never know when protection is applied or not unless double checking? It's either that or protection itself doesn't always work and you actually can TT a protected item sometimes which would be more concerning. I know intermittent issues like that are a pain to troubleshoot at least.

 

[kingofaces]

As mentioned in a previous thread on this topic: we are currently discussing possible solutions to ensure this new system will be easy and safe to use for everyone. Meanwhile:



The "protected" status is retained by the blueprint even after it has been used. You can thus avoid accidental TT by setting your valuable blueprints as "protected".

Ludvig, I did some followup checks and I can confirm that blueprints do not always auto-protect when using auto-construct. I did a run of Polymer Rail last night while logged out. I retrieved the results and that blueprint was not protected when I went to check the blueprints I got back. Maybe it has something to do with logging out during auto-crafting?

As a warning to others, I submitted my case on Jan. 8 with no further response from support except saying to pay the fee if you want the item back you lost from the glitch. I'll add this to my support case in the hopes that it gets attention.

 

[Aloisius]

Please when you discuss it take into consideration that some of us like this... when I need to find a blueprint to borrow or someone who rents it, you don't need to go into books or pitbulls or wherever your bp is... you just make 1 try on Auto and the bp is in the inventory without searching for it... thanks

Can you believe there's a "it's not a bug it's a feature" crowd?

 

[Msturlese]

We posted this the very First day. I Lost some then started to protect.them .
I think that is to avoid multi Planet use of same BP in autpcraft

 

[FireFist]

It at least take the BP out of the book which i agree is a hassle but, they do auto protect the bp so, u cant accidentally tt it. So, i think they already thought of this. now hopefully we can find a way to make it just stay in book XD

Edit guess AceofSpades found a bug - stay vigilant out there guys XD - im a main crafter so, i get it

 

[kingofaces]

It at least take the BP out of the book which i agree is a hassle but, they do auto protect the bp so, u cant accidentally tt it. So, i think they already thought of this. now hopefully we can find a way to make it just stay in book XD

Edit guess AceofSpades found a bug - stay vigilant out there guys XD - im a main crafter so, i get it

Yeah, if the blueprints actually autoprotected I wouldn't really have any major complaints out them being pulled out of the BP book. What bothers me though is that MA gave us assurances that protection system would work and support acts like it's the opposite when such a bug happens.

Honestly I've always had good luck with support whenever bugs happen that result in losses where support is usually pretty quick. Usually it's just a comment from support that yeah, something got messed up, we'll restore things back to how they were for your account shortly. I've never seen a case where support demands I pay for the effects from a bug to be fixed like that. or to have no response in over two months for something really simple as this. I could understand fixing the actual protection bug taking some time, but returning an item to a player definitely shouldn't take that long.

All I can say is be careful because right now MA has things set up to take your item through the bug and generally doesn't seem to respond unless you pay 1000 ped to get the bugged item returned. I'd be plenty understanding if they simply responded that it's going to take a little time to figure out, I am probably one of the last to lob wild accusations at MA, but when I see a company saying pay us to get your item you lost due to our glitch, that's an extremely shady business practice. I really hope those at MA realize just how bad that image looks. I don't want to assume it's intentional and is instead something like a support staff not understanding the problem, etc., but that image is going to remain, and those kinds of things really do discourage players, old and new, from depositing when it's known support will do those kinds of things when bugs happen. It runs very counter to the type of support help I've had in the game over the last 10+ years, so I hope it's not the new norm.

 

[Arthur The Hunter]

Yeah, if the blueprints actually autoprotected I wouldn't really have any major complaints out them being pulled out of the BP book. What bothers me though is that MA gave us assurances that protection system would work and support acts like it's the opposite when such a bug happens.

Honestly I've always had good luck with support whenever bugs happen that result in losses where support is usually pretty quick. Usually it's just a comment from support that yeah, something got messed up, we'll restore things back to how they were for your account shortly. I've never seen a case where support demands I pay for the effects from a bug to be fixed like that. or to have no response in over two months for something really simple as this. I could understand fixing the actual protection bug taking some time, but returning an item to a player definitely shouldn't take that long.

We should be able to trust any loss due to system failure is sorted out overtime.

Atm i lack that faith to the system.

Have had good experience with support in past but atm it feels more like:

"IF the player doe's not go thro the effort and ask questions we wont fix it"

 

[kingofaces]

So I finally heard back from support (sort of) on my January report, and they just automatically closed the case saying it had been inactive for too long. They were so quick to say pay us a fee because of the glitched item, but no responses since. This is getting really shady, especially given the reluctance to even mention this bug happening in the VU notes like other bugs. What's odd is that I had another unrelated support case that had been open since September. Both cases were closed at the same time, so it's more like someone went to my account and clicked a sort of close all active support cases rather than addressing anything.

Here's the full exchange for anyone interested below. Luckily the blueprint involved isn't super expensive, but I think it's pretty clear the customer service we've been used to no longer exists.

As mentioned in a previous thread on this topic: we are currently discussing possible solutions to ensure this new system will be easy and safe to use for everyone. Meanwhile:



The "protected" status is retained by the blueprint even after it has been used. You can thus avoid accidental TT by setting your valuable blueprints as "protected".

Ludvig, I know you can't comment or intervene on individual support cases, but I'm just giving you an alert here so you know what we're dealing with when trying to get help on this.

 

[Arthur The Hunter]

Always go public in PCF it is the only viable thing to get things sorted.

Hope you get it sorted out.

Shady is understatement...

 

[Aloisius]

Well it is called entropia after all - too bad they take it so seriously in the office culture too. Over here we say something fishy is going on, but over there it's all about the Surströmming.

 

[ChairmanEdgewise]

So I finally heard back from support (sort of) on my January report, and they just automatically closed the case saying it had been inactive for too long. They were so quick to say pay us a fee because of the glitched item, but no responses since. This is getting really shady, especially given the reluctance to even mention this bug happening in the VU notes like other bugs. What's odd is that I had another unrelated support case that had been open since September. Both cases were closed at the same time, so it's more like someone went to my account and clicked a sort of close all active support cases rather than addressing anything.

Here's the full exchange for anyone interested below. Luckily the blueprint involved isn't super expensive, but I think it's pretty clear the customer service we've been used to no longer exists.

Ludvig, I know you can't comment or intervene on individual support cases, but I'm just giving you an alert here so you know what we're dealing with when trying to get help on this.

What the fuck.....

Mindark, you should be ashamed.