What's new

Avoid Akmuuls Server

Boo Who You

Dominant
Joined
Feb 4, 2007
Posts
489
Location
United Kingdom
Society
Freelancer
Avatar Name
Boo Who You
What's shakin!

As the community is well aware, there are members that are unable to get past the load screen. After some good'ole troubleshooting with Zippo. We were able to figure out that it's character specific. He remembered that he was last at Akmuuls prior to MX, so for science, I went to Akmuuls and logged out. Needless to say, I'm not hung up at the same point that he is and unable to log in.

My guess is if you're stuck at the loading screen, then you're in a similar situation where your character was logged off in an impacted server.

As a result, please avoid Akmuuls until MA makes an announcement otherwise. At this point in time, this is the only known impacted server (seeing as how no formal information has been pushing out from MA in regards to this situation)

A potential fix (maybe, who knows with MA though) is to ask to have your character moved to Twins or another populated server.

Cheers!
 
Last edited:

Fanan

Stalker
Joined
May 27, 2008
Posts
1,554
Location
Portugal
Avatar Name
Fanan Head Shot
Entropia Universe where the players help more with game fixes than the devs themselves, that judging for the returns have f**** huge salaries! +rep for you man!
 

Anthas

Provider
Joined
Sep 2, 2016
Posts
124
I thought MA implemented a failsafe when a specific server crashes to change your character to another server? I know that’s at least how it was before.
 

Alina

Elite
Joined
Mar 22, 2005
Posts
2,748
Location
Bucharest
Society
freeeeee
Avatar Name
Stoica Alina Alina
Last edited:

ZippO

Elite
Joined
Feb 10, 2005
Posts
4,005
Location
Delta Junction - AlaskA
Society
cB | Crimson Blades
Avatar Name
Ford Zippo LincolnMercury
just ask Ma to move your avatar i remember i did this in past
Have tried Alina, sadly from live support they just tell me to submit a support case. I tell them i already have and that is the end of it. Tried 3 different live support :)
 

Alina

Elite
Joined
Mar 22, 2005
Posts
2,748
Location
Bucharest
Society
freeeeee
Avatar Name
Stoica Alina Alina
Have tried Alina, sadly from live support they just tell me to submit a support case. I tell them i already have and that is the end of it. Tried 3 different live support :)
yap those live support wont help with this issue but they should prioritize your issue
 

chevrons

Stalker
Joined
Nov 25, 2006
Posts
1,505
Location
London, England
Society
Sanctuary
Avatar Name
Givendale Chevrons Skelton
I don't think it's Server related. My avatar and my wife's both work fine on my laptop, and both are stuck loading on our desktop; both boxes have Windows 10, but presumably slightly different installations. (We're both on Ark, at different locations).
 

LeelooM

Prowler
Joined
Jun 26, 2013
Posts
1,492
Location
Belgium
Society
Spectra
Avatar Name
Leeloo Leeloo Mountain
What's shakin!

As the community is well aware, there are members that are unable to get past the load screen. After some good'ole troubleshooting with Zippo. We were able to figure out that it's character specific. He remembered that he was last at Akmuuls prior to MX, so for science, I went to Akmuuls and logged out. Needless to say, I'm not hung up at the same point that he is and unable to log in.

My guess is if you're stuck at the loading screen, then you're in a similar situation where your character was logged off in an impacted server.

As a result, please avoid Akmuuls until MA makes an announcement otherwise. At this point in time, this is the only known impacted server (seeing as how no formal information has been pushing out from MA in regards to this situation)

A potential fix (maybe, who knows with MA though) is to ask to have your character moved to Twins or another populated server.

Cheers!
Thank you very much for the warning

+1 rep for Boo :)
 

buckaroobanzai

Stalker
Joined
Jan 19, 2006
Posts
1,980
Location
Spain/France/Italy
Society
Shaolin
Avatar Name
Buckaroo Buck Banzai
Confirmed the issue in Akmuul, I am going through the same experience.
 

MindArk|LiveSupportApollo

MindArk Official
Joined
Apr 25, 2017
Posts
12
Request to be moved via a Support Case

Hello PCF Community,

The correct action here is indeed to submit a Support Case and request your avatar be moved to another location. Support is very aware of this issue and is moving Avatars to other locations as they are notified via the support cases.

As a reminder, Live Support is a great resource, but moving Avatars is something that cannot not be done by us at this time.

We appreciate the community support For Live Support, and strive to assist when we can.

Best regards,

Apollo
 

messi91

Elite
Joined
Oct 24, 2013
Posts
2,695
Location
Medusa Bazaar floor2, shop3
Society
House of Gamers
Avatar Name
Gaina "Messi91" Cristi
Hello PCF Community,

The correct action here is indeed to submit a Support Case and request your avatar be moved to another location. Support is very aware of this issue and is moving Avatars to other locations as they are notified via the support cases.

As a reminder, Live Support is a great resource, but moving Avatars is something that cannot not be done by us at this time.

We appreciate the community support For Live Support, and strive to assist when we can.

Best regards,

Apollo

Sometimes we wonder , what exactly can you guys do ?:)))
Never heard a friend saying : I did contact live support and my problem got fixed :)
We do appreciate you guys work on this matter anyway.
 

MindArk|LiveSupportApollo

MindArk Official
Joined
Apr 25, 2017
Posts
12
We do get wins!

Sometimes we wonder , what exactly can you guys do ?:)))
Never heard a friend saying : I did contact live support and my problem got fixed :)
We do appreciate you guys work on this matter anyway.
Hi Messi,

We do get wins, and resolve lots of problems, but the sticky wickets always get much more publicity as you can well imagine.

I appreciate your support.

Regards,

Apollo
 

messi91

Elite
Joined
Oct 24, 2013
Posts
2,695
Location
Medusa Bazaar floor2, shop3
Society
House of Gamers
Avatar Name
Gaina "Messi91" Cristi
Hi Messi,

We do get wins, and resolve lots of problems, but the sticky wickets always get much more publicity as you can well imagine.

I appreciate your support.

Regards,

Apollo
I'm glad to hear that :)
Good luck :)
 

Detritus

Sel-requested Deactivation
Joined
Sep 25, 2016
Posts
1,084
Avatar Name
Detritus the Troll
The correct action here is indeed to submit a Support Case and request your avatar be moved to another location. Support is very aware of this issue and is moving Avatars to other locations as they are notified via the support cases.

Sorry to hit you with logic so early in the morning, but why not just go ahead and move all of the avatars on the impacted server(s) instead of having each person make a support ticket? :scratch2:
 

Boo Who You

Dominant
Joined
Feb 4, 2007
Posts
489
Location
United Kingdom
Society
Freelancer
Avatar Name
Boo Who You
I don't think it's Server related. My avatar and my wife's both work fine on my laptop, and both are stuck loading on our desktop; both boxes have Windows 10, but presumably slightly different installations. (We're both on Ark, at different locations).
My guess is that it’s the same issue that we are seeing on Akmuul. It would not surprise me at all and it would explain why a large amount of people are having this specific issue.

My would recommend submitting a ticket as asking them to move you to quarry or another TP and seeing if that fixes your issue.
 

Killahbee

Elite
Joined
Aug 30, 2005
Posts
4,801
Location
The Netherlands
Society
Silly Underground Family
Avatar Name
Killahbee Killer Bee Killahbee
Hello PCF Community,

The correct action here is indeed to submit a Support Case and request your avatar be moved to another location. Support is very aware of this issue and is moving Avatars to other locations as they are notified via the support cases.

As a reminder, Live Support is a great resource, but moving Avatars is something that cannot not be done by us at this time.

We appreciate the community support For Live Support, and strive to assist when we can.

Best regards,

Apollo
So Mindark F's up and we have to send support cases to be able to log in? No ty.. just resolve it!

Lol
 

Fanan

Stalker
Joined
May 27, 2008
Posts
1,554
Location
Portugal
Avatar Name
Fanan Head Shot
Hello PCF Community,

The correct action here is indeed to submit a Support Case and request your avatar be moved to another location. Support is very aware of this issue and is moving Avatars to other locations as they are notified via the support cases.

As a reminder, Live Support is a great resource, but moving Avatars is something that cannot not be done by us at this time.

We appreciate the community support For Live Support, and strive to assist when we can.

Best regards,

Apollo
If this issue affects EVERY player logging off at Akmull server the minimum you could do would be a announcement on client and foruns. And maybe I m wrong but during night time in Europe I bet there's no one to move our avatars, making you wait till the next day.
 

buckaroobanzai

Stalker
Joined
Jan 19, 2006
Posts
1,980
Location
Spain/France/Italy
Society
Shaolin
Avatar Name
Buckaroo Buck Banzai
Akmuul is apparently fixed. I could log in.
 
Top