Did you find a solution to this? I am having the same issue email support is unresponsive...Out of game for several years, and the email address I used to create my Entropia Life account no longer exists. This means the "Forgot Password" link cannot be utilised, as it only forwards links to the defunct email account.
This all means I cannot access my account. Since the avatar is already associated with that account, I cannot create a new account. I am locked out of Entropia Life.
There are no admin links on the EL website. There is literally nowhere to go to get any kind of assistance.
Does anyone have any clue what can be done about this?