Chris Cole
Provider
- Joined
- Mar 19, 2011
- Posts
- 120
Im sure everyone is getting sick of hearing the same rants over and over again, but I hear and see all of my friends get disconnected in game regularly and lose something out of what they were doing at the time. Although my instance was a small thing, I just got frustrated at what is clearly a canned response from MA support - and Im sure others have experienced the same thing. This was my message to MA after I got a response from support on a ticket I submitted after I got d/ced right after spawning the Halloween Vamp and got booted from the instance, and the loss of my only essence of evil (sorry for the long post - once you start, it's hard to stop):
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Why was my ticket on the essence of evil answered (canned answer at that) and auto closed? I had not acknowledged that the issue was resolved or answered adequately.
If you think a generic canned answer is good enough to resolve the issue or explain the issue you are sorely mistaken. I expect more and better service for the money i am putting in game regularly. I know its not as much as some other people have put in, but to many it is a lot.
You in support may not be at fault, but you need to start passing and escalating messages up for these kinds of issues. Visit the official forums and you will see that disconnects are happening regularly and that saying you will fix the issue or giving me a copy-paste answer saying you will investigate to ensure it doesn't happen again when it actually does and is not addressed means nothing.
Im sure you dont want to lose your job, but if the game keeps going like this you and everyone else will lose your jobs as more and more people leave the game to play more stable games. Everyone already plays with the intent of losing the money they have deposited, so what is to stop them from going to another game where they can invest there money and not have to worry about stability.
Im probably talking to a brick wall or an endless abyss of people who dont care and will probably just continue to auto-answer this, but Im hoping that some shred of hope will allow this to get to someone who cares. It is not fun to grind so much time and money to get something that drops so rarely for a chance to spawn something else that drops an item that is even more rare and then just get disconnected due to what we all know is a game stability issue that everyone has experienced only to be quoted a companies policy that they cant do anything for something they cant control - Not even a decent reply that isnt auto generated.
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I figure the more noise we make about it, the better the chance they will see and listen and then maybe someone wont ignore us, but then again - that is wishful thinking
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Why was my ticket on the essence of evil answered (canned answer at that) and auto closed? I had not acknowledged that the issue was resolved or answered adequately.
If you think a generic canned answer is good enough to resolve the issue or explain the issue you are sorely mistaken. I expect more and better service for the money i am putting in game regularly. I know its not as much as some other people have put in, but to many it is a lot.
You in support may not be at fault, but you need to start passing and escalating messages up for these kinds of issues. Visit the official forums and you will see that disconnects are happening regularly and that saying you will fix the issue or giving me a copy-paste answer saying you will investigate to ensure it doesn't happen again when it actually does and is not addressed means nothing.
Im sure you dont want to lose your job, but if the game keeps going like this you and everyone else will lose your jobs as more and more people leave the game to play more stable games. Everyone already plays with the intent of losing the money they have deposited, so what is to stop them from going to another game where they can invest there money and not have to worry about stability.
Im probably talking to a brick wall or an endless abyss of people who dont care and will probably just continue to auto-answer this, but Im hoping that some shred of hope will allow this to get to someone who cares. It is not fun to grind so much time and money to get something that drops so rarely for a chance to spawn something else that drops an item that is even more rare and then just get disconnected due to what we all know is a game stability issue that everyone has experienced only to be quoted a companies policy that they cant do anything for something they cant control - Not even a decent reply that isnt auto generated.
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I figure the more noise we make about it, the better the chance they will see and listen and then maybe someone wont ignore us, but then again - that is wishful thinking
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Merry Mayhem is coming next, you need more Peds for that as well.
