support case allo ?

[flipflap]

Thread after thread, each of us tries to alert MA to mistakes made; rightly or wrongly; but we try to be constructive.

I suggest you take a look at the answers I got to my last supports: nothing more to add

2024-04-06 04:04 You wrote:

Hello, I have a few questions that need clarification.
About the rings linked to mayhem events, easter, summer, halloween and christmas: if I keep my strongboxes recovered in 2024 and I open them in 2025, will the ring be that of 2024 or 2025?
Regarding rare mayhem tokens, can we obtain them on strongboxes outside of mayhem event periods?
At the same time, since the competition, with ranking, during the mayhem was stopped; how can you get a rare mayhem token?
Do annihilation mobs give any?

Thank you for your interest in my questions.2024-04-21 19:57 Entropia Universe Support:

Hi luck,

Thank you for contacting us.

Unfortunately this is not something that we can assist you with.

We apologize for the inconvenience.

Kind regards,
Entropia Universe Support



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2025-02-18 13:46 You wrote:

Hello, I've just changed weapon, before I used laser, now gauss.

Are the 'skill gain' rings useful for gauss?
I know we can use a laser amplifier for a gauss weapon; i'm wondering if this is also valid for the skill bonus?

Thanks2025-02-18 13:56 Entropia Universe Support:

Hi luck,

Thank you for contacting us.

Unfortunately this is not something that we can assist you with.

We apologize for the inconvenience.

Kind regards,
Entropia Universe Support

 

[Fanan]

Doesn't matter when you got the box, it will drop what is in the loot list. The box is from Christmas 2020 but if you open it now you will get Christmas 2024 ring.

Any seasonal boxes have the potential to drop regular mayhem and rare mayhem tokens, doesn't matter when opened.

Yes! Any mayhem mob also have the potential to loot regular/rare mayhem tokens.

Laser and gauss are different weapons categories, even too they share the amps. So, unless it specifically says "skill increase gauss" you won't get any skill gain from the ring.

All those questions are basic question, I don't get why you need to put a support case for that.

Keep in mind that many of the support answers are made through AI, that's why you not getting any clear answer.

Next time just ask an old trusty player instead.

 

[Lykke]

Support cases are typically reserved for urgent or technical matters. The questions you submitted would be better for the forums (like this one) or, as Fanan mentioned, asking an old/experienced player. This might be one of the reasons why MA made AI NPCs to assist with player questions like this. Hopefully, they'll continue to enhance them with more data so that they will be even more effective to answer questions across all levels of in-game matters

 

[atomicstorm]

Player: [Insert question they need help with that might be pertinent to retention]
Support: Haha. Get bent. No soup for you. [copy/paste]


Where as:
Player: [Insert question they need help with that might be pertinent to retention]
Support: Thank you for reaching out! We unfortunately can't assist in questions regarding game mechanics or loot. However, you might find help at the following resources: [insert links to entropia discord, pcf, google].

Bed side manner of a low T call center worker.
Helpful support like a game company.

 

[Sub-Zero]

If they actually bothered to reply properly to our support cases and were honest too and with better handling overall.


Hi luck,

Thank you for contacting us.

Unfortunately this is not something that we can assist you with because our support case system is mainly for technical related issues, not game related questions.

However, we have a great helpful community of players who may have the answer to your question. Now in any normal MMO we'd advise you to ask this in rookie channel, but our rookie channel is often overrun by trolls, your best bet is to simply make a thread on our forum www.planetcalypsoforum.com, or ask on our non official discord < link to join >.

We apologize that we can't help you any more than this and we hope you can find the right help. If you have any technical issues in the future you are more than welcome to make a new support case. This support case will automatically be closed in 3 days if you do not reply to it.

Good luck!

Sincerely,
Entropia Universe Support.

 

[Arthur The Hunter]

Support cases are typically reserved for urgent or technical matters. The questions you submitted would be better for the forums (like this one) or, as Fanan mentioned, asking an old/experienced player. This might be one of the reasons why MA made AI NPCs to assist with player questions like this. Hopefully, they'll continue to enhance them with more data so that they will be even more effective to answer questions across all levels of in-game matters

Urgent as deposit issues?

 

[Arthur The Hunter]

If they actually bothered to reply properly to our support cases and were honest too and with better handling overall.


Hi luck,

Thank you for contacting us.

Unfortunately this is not something that we can assist you with because our support case system is mainly for technical related issues, not game related questions.

However, we have a great helpful community of players who may have the answer to your question. Now in any normal MMO we'd advise you to ask this in rookie channel, but our rookie channel is often overrun by trolls, your best bet is to simply make a thread on our forum www.planetcalypsoforum.com, or ask on our non official discord < link to join >.

We apologize that we can't help you any more than this and we hope you can find the right help. If you have any technical issues in the future you are more than welcome to make a new support case. This support case will automatically be closed in 3 days if you do not reply to it.

Good luck!

Sincerely,
Entropia Universe Support.

Too humane and emotional. Not to mention professional.

I miss the days when customer service made or break companies.

 

[Lykke]

Urgent as deposit issues?

yeah ... in your dreams

 

[flipflap]

Ok, I realize I should have gone through the forum first instead of support.
I'd like to thank those who replied, especially Fanan.
You can close this topic.